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POE Switches that connected with Insight Cloud service were reboot automatically

Quadient
Aspirant
Aspirant
‎2020-05-03 08:15 PM
‎2020-05-03 08:15 PM

POE Switches that connected with Insight Cloud service were reboot automatically

we have some GC728XP and GC752XP switches are managed by Insight.  Once a while i would receive the email notifications about the switches were automatically rebooted by Insight.  Does anyone have the same experience?  It caused some services were interrupted because some of the switches have been connected to the production servers. 

Firmware version is 1.0.5.25.  How could i prevent them from the rebooting by Insight?  Thanks!

 

Model: GC728XP|Insight Managed 28-Port Gigabit Ethernet PoE+ Smart Cloud Switch with 2 SFP and 2 SFP+ Fiber Ports, GC752XP|Insight Managed 52-Port Gigabit PoE+ Ethernet Smart Cloud Switch with 2 SFP and 2 SFP+ 10G Fiber Ports
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schumaku
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‎2020-05-11 01:47 PM
‎2020-05-11 01:47 PM

Re: POE Switches that connected with Insight Cloud service were reboot automatically

Have configured and scheduled - at an unlucky time - automatic firmware updates in Insight?

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Quadient
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Aspirant
‎2020-05-11 02:10 PM
‎2020-05-11 02:10 PM

Re: POE Switches that connected with Insight Cloud service were reboot automatically

not as i aware of.  it happened before.  Netgear engineer admitted it was pushed by Insight even cusotmer didn't conifugre any update.

why does Insight reboot the device without any notice to the customer and have cusotmer's permission?

 

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