Red flagged networkport on switch GS108Tv3 in Insight + How to reach Insight support

[TamactiJun]

Hallo,

Problem number 1:

Last few months I often experience this problem and I don't know what causes it!
As can be seen in the uploaded screenshot, the network port is flagged red. Sometimes there are even two per switch and I use three of the same switches. Has anyone encountered the same problem and does anyone know the cause of it? When this happens, the internet connection is lost. Oddly enough, this is only caused on two switches where computers are connected and never on third switch where tv, game console etc. is connected.

Problem number 2:

I use Netgear Insight (with subscription) for 3 switches.
Does anyone know how I can reach Netgear Insight support?
When I go into the app via Insight Services > I see Product Categories > Device Support > View Products and all 3 switches. When I click on one of them I see Support Features: Hardware Support, Phone Support, Chat Support and Email Support. Clicking the support button gives me a blank screen. The same goes for every switch. So, how do I reach support in all 4 ways? Does anyone know that? Do I need to by extra support besides Insight Services?

[abacqdghfth]

DM  with e-mails ID to reach Insight team. 

for WLAN deployments you can use this form

https://www.netgear.com/av/services/prowifi-designsupport/

more information on support context are below :

https://www.netgear.com/business/services/prosupport/

https://my.netgear.com/support/contact.aspx#

[TamactiJun]

Thanks for reply. However after using link, it seems not to be the right place.

Have tried in few browsers to fill the form and submit, but it opens blank page with:

https://survey.netgear.com/ProaVWIFI?errMsg=An+error+occurred+updating+the+data+extension

Have tried everything.

When works support at NetGear if it doesn't work in Insight mobile app and now after 5 times using different browsers on two pc's?

It's more trouble and time trying to get Insight Support than that I try alone to find a solution. Is that behind all those curtains?

Have also sent an mail. So, after so many trouble I can't accept your post as solution. Let's give it a time to find out what it realy works how to get that NETGEAR support.