Resource validation error when attempting to sign in to Insight

[ketchuphed]

I have been unable to sign in to the Insight for about 2 weeks now. When attempting to sign in with my username and password i get "Unable to sign in. Resource validation error" with a Try Again button. I used the Forgot Password link to successfully reset my password, and am able to log in to the website using these credentials. Also, if I enter credentials I know are incorrect I get the error stating "Check the user name and password." I have also uninstalled and reinstalled the Insight App.

[ketchuphed · Accepted solution]

Kohdee, I am on Android. I am manually typing the email address.

I have found an unsatisfying solution by changing the email address associated to my account. This has allowed me to log in. It is unfortunate that the system did not support the initial address I provided, as all other Netgear services accepted it as valid.
Thank you

[SalauddinK]

Hi @ketchuphed

As i could understand, you were unable to Sign in to the Netgear Insight App. (With resource validation error)

You had reset the password using forgot password & you are now able to login with the new password.

Could you help us with more Info

1. Was this Netgear account created from the Netgear Insight App ?
    If not how did you create this account.

2. Is the Issue resolved now, with the new password. 

Thanks,

SalauddinK

[DaneA]

@ketchuphed,

Just following up on this.  Kindly respond to the post of @SalauddinK.  We’d greatly appreciate your feedback.

Regards,

DaneA

NETGEAR Community Team

[ketchuphed]

1. Was this Netgear account created from the Netgear Insight App ?
    If not how did you create this account.

This profile was created within the insight app when I was initially setting up my access point

2. Is the Issue resolved now, with the new password. 

This issue is not resolved. I am able to log in to community.netgear.com and my.netgear.com through browser, but unable to log in with the app. Still seeing Resource Validation Error. 

I have also replied to your Private Message @SalauddinK

[DaneA]

@ketchuphed,

I just want to follow-up.  The Insight maintenance has been completed.  Are you still having the same problem? 

Regards,

DaneA
NETGEAR Community Team

[ketchuphed]

Sorry for the silence.

No, I still receive "Resource Validation Error" when attempting to sign in to the Netgear Insight App

[SalauddinK]

Hi @ketchuphed

The Error issue posted by you was also reported internally.
Fix for the Issue would be rolled out in the upcoming Insight Updates.

Will keep you informed as and when the updates are available.

Appreciate your patience.

Thanks,
Salauddin

[ketchuphed]

Good Afternoon,

I have updated to Insight 4.0.11 this afternoon. However, now instead of receiving a Resource Validation Error, I am being notified "Invalid Email Address" and am now unable to click the sign-in button. 

This is the same email address I have used to log in to Netgear Community to send this message and the account that all of my products are registered under. (which I still have not been able to remotely manage)

[DaneA]

@ketchuphed,

As per the higher tier of NETGEAR Support, the problems logging in to Insight has been reported to the engineering team.  

Regards,

DaneA

NETGEAR Community Team

[kohdee]

Are you using iOS and do you auto complete your e-mail address using quick text? There may be a space at the end of your e-mail. Can you confirm?

[ketchuphed · Accepted solution]

Kohdee, I am on Android. I am manually typing the email address.

I have found an unsatisfying solution by changing the email address associated to my account. This has allowed me to log in. It is unfortunate that the system did not support the initial address I provided, as all other Netgear services accepted it as valid.
Thank you

[kohdee]

Can you PM me your old e-mail so i can file a bug to get it fixed?

Did you have a + symbol?

[ketchuphed]

Yes, I was using a + in my email address. I was advised that this was not supported by the insight platform. Will pm email address.