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WBC502 Insight Instant Airbridge Zoom calls internet connection unstable

Azurelink
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WBC502 Insight Instant Airbridge Zoom calls internet connection unstable

Hi All,

I have Internet service extended about 100 feet from my house to an outbuilding using two WBC502 Insight Instant Airbridges configured as a master and a satellite. The ISP is Comcast Business (600/35 mbps). On Zoom calls I have unstable Internet connection warnings and audio dropout and/or video freezes. My speed tests show about 200 mbps download and about 40 mbps upload. Web surfing is fine. In the house Zoom works fine. I'm wondering if anyone might know of a solution to this problem? Configuration tweak, or something?

More info...
The router in the outbuilding is a Huawei WIFI6 AX3

Camera is a Logitech Brio and a M1 MacBook Pro.

 

Any help is appreciated.
Thanks,
Bruce

Message 1 of 13
Azurelink
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Re: WBC502 Insight Instant Airbridge Zoom calls internet connection unstable

Btw, the Antenna Alignment says Excellent -43 dBm.

Message 2 of 13
plemans
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Re: WBC502 Insight Instant Airbridge Zoom calls internet connection unstable

What latency do you have? when testing off the pc/laptop doing the zoom calls. 

Live video calls are more sensitive to latency than they are to total bandwidth. 

 

Message 3 of 13
Azurelink
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Re: WBC502 Insight Instant Airbridge Zoom calls internet connection unstable

Hi Plemans. Thanks for your reply. How would I check that during a call? Should I enable diagnostics mode?

 

Message 4 of 13
plemans
Guru

Re: WBC502 Insight Instant Airbridge Zoom calls internet connection unstable

justs do a speedtest and see what your latency/ping is. 

is the pc/laptop directly connected to the wbc502 bridge or is it going through an access point?

Do you see issues in the main location without the wbc502 bridge? 

Message 5 of 13
Azurelink
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Re: WBC502 Insight Instant Airbridge Zoom calls internet connection unstable

Ah, right.  My Ookla Speedtest app says Ping: 21ms. Jitter: 4mx. The test laptop is connected to the Huawei router (described above), which is connected to the Airbridge Satellite. Zoom works fine in the house (not using the Airbridges).

 

Message 6 of 13
Azurelink
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Re: WBC502 Insight Instant Airbridge Zoom calls internet connection unstable

Transmission power of Airbridges is set to Auto and is 15 dBm

Message 7 of 13
plemans
Guru

Re: WBC502 Insight Instant Airbridge Zoom calls internet connection unstable

thats actually a pretty solid ping if you're testing right off the huawei wifi.

What happens if you direct connect your pc/laptop thats using zoom to the bridge and not going throug the huawei router?

Message 8 of 13
Azurelink
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Re: WBC502 Insight Instant Airbridge Zoom calls internet connection unstable

Yes, I think that is a good ping. Testing off the Airbridge would be more difficult. I guess I could run an ethernet cable down from the top of the barn where the satellite is and take my MBP outside. Is it worth the trouble, if the ping is already good? And what are your thoughts about the transmission power (currently at 15 dBm)?

 

Message 9 of 13
Azurelink
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Re: WBC502 Insight Instant Airbridge Zoom calls internet connection unstable

Channel Width is 80 MHz, Channel No. 36

 

Message 10 of 13
plemans
Guru

Re: WBC502 Insight Instant Airbridge Zoom calls internet connection unstable

If you're pulling those speeds/ping, its just makes me a little more suspicious of the router is all. 

Again, live video's are more sensitive to ping or traffic inspection. Is the Huawei in router mode or access point mode? 

Does it happen if you hardwire the pc/laptop into the router? 

Message 11 of 13
plemans
Guru

Re: WBC502 Insight Instant Airbridge Zoom calls internet connection unstable

I've never had the fortune to need the airbridge but for that distance and speeds/ping you're getting, it seems a pretty solid connection. 

That's the reason I'd start checking to see if it happens off the satellite or hardwired into the router. Just to test

Message 12 of 13
Azurelink
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Re: WBC502 Insight Instant Airbridge Zoom calls internet connection unstable

Thanks. I'll check it when hardwired into the router and will post here when done. Might not be today.

 

Message 13 of 13
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