I have a Netgear Nighthawk router with Circle parental controls enabled but we are currently locked out of access it to update our content restrictions. When I log into the Nighthawk app:
I select "Parental Controls"
It searches, then says "We Found Circle!"
I select "Manage Circle"
I enter Passcode
It says "Please check passcode and try again"
I select "I am the only circle Admin"
It then sends a text message to a phone number that is neither my nor my wife's number, thus we are locked out
I need help resetting this to regain access to manager our parental controls.
But that's not a great solution, as it recommends creating a support ticket which does not seem possible, and mentions steps like:
If the issue verifying continues:
Uninstall the Circle 1st generation App
Disable Circle on NETGEAR from the router settings under >> Parental Controls after logging in
Reboot the router
But the above steps don't really do anything, you're just uninstalling and re-installing the application. Once it loads again, you still have the same situation where you are locked out of Circle.
Is there not just a way a Netgear representative can send a TOTP code or similar workaround to my email address, so that I can log back in and correct the phone number set in Circle (thus allowing me to administrate the service)?
