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Re: Another "locked out of Netgear Circle" post
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Another "locked out of Netgear Circle" post
Greetings,
I have a Netgear Nighthawk router with Circle parental controls enabled but we are currently locked out of access it to update our content restrictions. When I log into the Nighthawk app:
- I select "Parental Controls"
- It searches, then says "We Found Circle!"
- I select "Manage Circle"
- I enter Passcode
- It says "Please check passcode and try again"
- I select "I am the only circle Admin"
- It then sends a text message to a phone number that is neither my nor my wife's number, thus we are locked out
I need help resetting this to regain access to manager our parental controls.
Browsing this forum, user "FURRYe38" keeps posting this article: Circle Pass Code Help and Information - NETGEAR Communities
But that's not a great solution, as it recommends creating a support ticket which does not seem possible, and mentions steps like:
If the issue verifying continues:
- Uninstall the Circle 1st generation App
- Disable Circle on NETGEAR from the router settings under >> Parental Controls after logging in
- Reboot the router
But the above steps don't really do anything, you're just uninstalling and re-installing the application. Once it loads again, you still have the same situation where you are locked out of Circle.
Is there not just a way a Netgear representative can send a TOTP code or similar workaround to my email address, so that I can log back in and correct the phone number set in Circle (thus allowing me to administrate the service)?
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Re: Another "locked out of Netgear Circle" post
Can submit a bug report thru the Orbi app:
If not, you'll need to make direct contact with NG support:
https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspx
Then clicking on "Get answers about NETGEAR products before I buy" then clicking on "Networking for Home" then "Chat with us".
All codes and support regarding these apps, come from NG so all that is beyond forum help.
Good Luck.
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