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Forum Discussion
Solved
Impossible to use premium features: Smart Parental Controls App Error on Activation ("SPC-ACT-FAIL")
I just purchased the premium plan for the "Smart Parental Control" app. I’m trying to use this on a newish iPhone and when I go to "Unlock Premium" I am taken to a SPC Activation screen to set up. Th...
Hello NETGEAR Community!
We just released a patch this morning that should resolve this issue. I was also impacted by this error and can confirm, once I attempted to enable Smart Parental Controls (SPC) again and followed the pompts it worked as expected.
If you haven't done so already, please log into your Orbi app and tap the Smart Parental Controls tile to enable this feature.
If anyone is still having an issue with activation please let me know and we can continue to debug this issue further.
I appreciate everyone for your effort and patience in getting this issue resolved.
Best Regards,
Christine T.
SOLVED**** I was able to get SPC working by manually installing older firmware 2.7.2.104 via the web browser interface then attempting the install again via the Netgear Orbi IOS app. After installing I then updated the firmware, and all seems to still be working. One thing to note, after installing SPC you can no longer use access control via the web browser. It will only work through the app. This was ok with me since the web access control seemed buggy.
Thanks for posting about this. Glad you got it working.
Yes, SPC is going to be access by only the Orbi app from now on.
Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
Drumclimber wrote:
SOLVED**** I was able to get SPC working by manually installing older firmware 2.7.2.104 via the web browser interface then attempting the install again via the Netgear Orbi IOS app. After installing I then updated the firmware, and all seems to still be working. One thing to note, after installing SPC you can no longer use access control via the web browser. It will only work through the app. This was ok with me since the web access control seemed buggy.
The thread is not resolved. People post that they fixed the problem going to older firmware or doing factory reset but in my case, the produc then works for 48-72 hours then without warning stops tracking usage, history, etc. The solution is an other hour long factory reset, reinstall, re-setup for 2-3 days of parental control. This SPC product DOES NOT work. They trial has only been frustration and I am not trying to get my subscription to the teaser 60% off cancelled.
(RBR50; 2X RBS50, 1XRBS50Y with CM1200)