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Re: Impossible to use premium features: Smart Parental Controls App Error on Activation ("SPC-A
I ended up filing a claim against Netgear with my bank after paying for parental controls for 1 year and receiving 2 months out of the year that it actually worked.
Re: Impossible to use premium features: Smart Parental Controls App Error on Activation ("SPC-A
Hi,
I purchased the Smart Parental Control a couple days ago and I have been getting the same error message: SPC-ACT-FAIL. I have tried several times since I have purchased this subscription and same error message always appears.
Thanks for your post, and I have purchased SPC recently and trying to activate it and receiving SPC-ACT-FAIL error and nor able to go anywhere after that, could you please help me with it?
Re: Impossible to use premium features: Smart Parental Controls App Error on Activation ("SPC-A
Dear admin,
the parental control option doesnt work. It did once, then one day quit. Ive reset the router multiple times. My kids can still access any web page they want. I pay for this option and it is not working. Im not happy.
Re: Impossible to use premium features: Smart Parental Controls App Error on Activation ("SPC-A
I was previously using Smart Parental Controls effectively during the free trial period. I then purchased a subscription and it is not working. After chatting with Netgear support, I have now:
1. reset my router
2. deleted the Orbi iOS app and reinstalled it
3. manually upgraded the firmware on my satellites and router
4. called Netgear support to be transferred to the wrong dept
and
5. devoted >2 hours to this issue.
NO SOLUTION. I'm on hold with Netgear again. I don't think this issue has been solved.
Re: Impossible to use premium features: Smart Parental Controls App Error on Activation ("SPC-A
This exact thing is now happening to me. I have an RBR750. My Smart Parental Controls Premium Plan started on February 04, 2022 and my next billing date is February 02, 2023. I had it all set up and it was working. Then one day I attempted to adjust my child's bedtime settings and saw the "Set Up Now" page. When I click it, it attempts to set it up (even though I already had it set up before), then after a few moments I receive the popup error stating that Smart Parental Control activation is failed. Please try it again, or dismiss this message and try it later. (code: SPC-ACT-FAIL).
Please assist. If it cannot be fixed, I'd like a refund for my Premium Plan purchase.
Re: Impossible to use premium features: Smart Parental Controls App Error on Activation
Continuing the discussion on the previous post that had 88 replies but got closed.
Netgear Support finally resolved the issue I had with SPC not working following the force migration in January 2022. Basically, it would work for a few hours and then stop applying rules, logging history, etc. It was resolved end of October, 10 months !.
The problem was caused by remaining Circle configs or logs not allowing Netgear SPC to work. Level 3 support recreated by setup in their lab and built a script that deleted all trace of Circle. After applying this script into my router, I did factory reset and reinstalled the app. The profiles weren’t lost and SPC has been working for 2 weeks non stop now. First time it ever works that long after leaving Circle.
So if you are a previous Circle user on Orbi (Ex RBR50) and could never make SPC work, they have a solution. Just need to point them to the script Level 3 support have built. (PM me for my case number)
Thank you to Bernard from Level 2 who finally got this resolved and spent hours with me on the phone.
