I had no idea parental controls would disable custom DNS. This was not disclosed when signing up. I've looked all over the site, but no way to contact Netgear to get a refund. Thanks
Also after disabling parental controls, I still can't access the DNS setting. They could have just used MAC addresses vs DNS to limit access. I assume I'll need to do a factory reset to get my DNS settings back.
You'd actually need to talk to support. This is the community support forum where members of the public help out.
To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top. Register an account (or login) and then the device. From there you can start the support process. Click on: My Support---->Contact Support---->Get help with my subscription service
Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole also in AP setup: RAXE500->EAX80 1.4gig download/50mbps upload from Xfinity We’re members of the public helping out on our own time.
Yes, reset the RBR and setup from scratch. Just dont' enable or use SPC on the Orbi app.
@smithj33 wrote: I had no idea parental controls would disable custom DNS. This was not disclosed when signing up. I've looked all over the site, but no way to contact Netgear to get a refund. Thanks
Also after disabling parental controls, I still can't access the DNS setting. They could have just used MAC addresses vs DNS to limit access. I assume I'll need to do a factory reset to get my DNS settings back.
My Setup | ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode | Wifi Router RAXE500 and RBKE963; Router mode | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000, EX7500/EX7700
