I had no idea parental controls would disable custom DNS. This was not disclosed when signing up. I've looked all over the site, but no way to contact Netgear to get a refund. Thanks
Also after disabling parental controls, I still can't access the DNS setting. They could have just used MAC addresses vs DNS to limit access. I assume I'll need to do a factory reset to get my DNS settings back.
You'd actually need to talk to support. This is the community support forum where members of the public help out.
To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top. Register an account (or login) and then the device. From there you can start the support process. Click on: My Support---->Contact Support---->Get help with my subscription service
Yes, reset the RBR and setup from scratch. Just dont' enable or use SPC on the Orbi app.
@smithj33 wrote: I had no idea parental controls would disable custom DNS. This was not disclosed when signing up. I've looked all over the site, but no way to contact Netgear to get a refund. Thanks
Also after disabling parental controls, I still can't access the DNS setting. They could have just used MAC addresses vs DNS to limit access. I assume I'll need to do a factory reset to get my DNS settings back.
