Nighthawk RAX20 cannot get parental controls premium subscription

[marcjgblum]

Hi,

When I try to activate a premium parental controls subscription on the nighthawk app I get an error message saying the subscription is not available. The service worked perfectly during the trial period.

[plemans]

Does it work if you click it over to annual plan?

[marcjgblum]

No, annual subscription is not available either.

[plemans]

You'd want to contact support about it then. 

To get a hold of support for subscriptions services like Armor/Circle, click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process.
Click on: My Support---->Contact Support---->Get help with my subscription service