Orbi RBR750 doesn't have Smart Parental Control feature

[mib123]

I have Orbi RBR750 Firmware Version V4.6.9.11_2.3.5

How do I enable the Smart Parental Control feature? It is not on my Android app (v 2.20.2.2506) and nothing in the GUI admin access portal either.

I checked the documentation and it seems to support RBR750 but how do I get it? Thanks, Mike

[michaelkenward]

 

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@mib123 wrote:

I have Orbi RBR750 Firmware Version V4.6.9.11_2.3.5

How do I enable the Smart Parental Control feature? It is not on my Android app (v 2.20.2.2506) and nothing in the GUI admin access portal either.

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Is see no hint that the Orbi RBR750 supports parental controls.

Which products support NETGEAR Smart Parental Controls? | Answer | NETGEAR Support

Which NETGEAR routers support Circle Smart Parental Controls? | Answer | NETGEAR Support

[mib123]

Thank you, but it does. RBR750 is listed in the Netgear Smart Parental Control list

[CrimpOn]

The RBR750 Product Data Sheet prominently mentions Smart Parental Control on page 1.

https://www.netgear.com/images/datasheet/orbi/RBK752.pdf 

and on page 4:

I find it (almost) amusing that the word "Parental" does not appear in the RBR750 user manual.

On my Orbi app, Parental Controls is the bottom right panel. Maybe it has scrolled down out of sight?

p.s. The current fiasco with the Orbi 'app' may in some way be affecting what shows in the app.

[michaelkenward]

I looked at the KnowledgeBase articles and found no mention. Maybe it was an old page that needs fixing.

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@CrimpOn wrote:

I find it (almost) amusing that the word "Parental" does not appear in the RBR750 user manual.

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Sadly, Netgear's manuals rarely get updated to reflect changes made in new firmware. Many still refer to the old and long dead parental controls.

[iyang]

Hi @mib123 ,

Do you change your account in Orbi App ?

Since SPC bind with your account (first login during installation)

Thanks.

[mib123]

Hi @iyang ,

I didn't change the account in-app (as far as I remember). I set my Orbi a year ago, and I don't recall any changes to the app that I could actually make (like removing a tile in app configuration or something like that). I also deleted the app on my phone and re-installed it and still don't see the parental control tile. 

I sort of wonder if I do a full factory reset of the entire Orbi system, do you think it will make a difference? I appreciate your help on this. Thanks, Mike

[iyang]

Hi @mib123 ,

Can we know do you use router mode or AP mode ?

Since SPC not support in some region, what's region do you use ?

Thanks.

[mib123]

Hi @iyang , I am using it in Router mode and I am in US. Thank you

Hardware Version	RBR750
Firmware Version	V4.6.9.11_2.3.5

[FURRYe38]

A factory reset maybe needed. 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

[iyang]

Hi @mib123 ,

I suggest that you can contact to netgear support team.

And if you can provide your account(mail) info, they may help to check why SPC not show in the APP.

Thanks.

[KevinLiT]

Hello mib123,

Thank you for your post!

I understand that you would like to enable SPC from your Android device. 

To enable SPC from your Android device please do the following in your Orbi app:

HAMBURGER MENU > SETTINGS >  PARENTAL CONTROLS > toggle ENABLE SMART PARENTAL CONTROLS

(PBA: A factory reset may be required )

Best,

Kevin

Community Team

[HIM]

Did you receive an answer for your quesiton? I have the same one. It seems as though my orbi router is supposed to have the parental controls, but I don't see the parental control tile...anywhere. I have the RBK753

[michaelkenward]

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@HIM wrote:

Did you receive an answer for your quesiton?

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Whose question is that? Which question?

Did you read the message from @KevinLiT?

The one just before your message.

You have joined in on a conversation from last November. It has quite a few messages and things to try. If they don't work for you, then you might do better to start with a new message, including the relevant details as discussed in earlier messages.

[HIM]

Can you confirm whether or not Orbi RBK753 has access to Parental Controls? I do not see a tile in the orbit app settings, and I'm reading mixed opinions as to whether this Orbi model supports Parental controls.

Regards,

H. Most

[michaelkenward]

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@HIM wrote:

Can you confirm whether or not Orbi RBK753 has access to Parental Controls?

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Did you follow the link that appeared earlier?

Which products support NETGEAR Smart Parental Controls? | Answer | NETGEAR Support

Did you read the previous messages?

[aeolus492]

I also have an RBR750 without parental controls. However, I have iOS and cannot see the tile within the app. The web interface isn't showing parental controls either. Just installed the latest app on my phone, the latest firmware on the Orbi RBR750, and all of this is from a factory reset last week. Any help would be great.

[iyang]

Hi @aeolus492 ,

Can you share the screenshot for App ?

Can I know what's country are you located at?

Because smart parent control does not support in some country.

Thanks.

[aeolus492]

Oddly, a few days ago when logging into the orbi app I was presented with parental control options. I set them up, and the button now appear in the menu. Again, this was nearly a week after a factory reset and firmware update. There appears to be a delay in the processing of the parental controls after a factory reset. Additionally, before the options appeared I did some digging into the code on the web interface and could see that a CSS class was hiding the parentals controls button. So IDK what is going on with their firmware / gui but it's strange.

[iyang]

Hi @aeolus492 ,

Do you enable parental control in web gui ?

Thanks