Orbi WiFi 7 RBE973
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Orbi RBR750 - error when page is blocked by SPC, "Hmm, we're having trouble connecting to My Time"

rwlgear
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Orbi RBR750 - error when page is blocked by SPC, "Hmm, we're having trouble connecting to My Time"

I have an Orbi RBR750 setup with Smart Parental Controls (SPC). When laptops on the home network hit a page that is blocked, they get an error in the browser:

 

"Hmm, we're having trouble connecting to My Time. Make sure this device is assigned to a Profile in My Time".

 

The URL of the error page is "filter.meetcircle-netgear.com/". The devices involved are all correctly assigned to an SPC Profile, so that isn't the issue.

 

This is weird for a number of reasons:

- Why does the URL have Circle in the name? This is using Netgear SPC, I have never installed Circle.

- Why does the URL talk about My Time? This is a laptop, not an android/iOS device

 

I assume this page is meant to show something more informative?

 

 

 

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FURRYe38
Guru

Re: Orbi RBR750 - error when page is blocked by SPC, "Hmm, we're having trouble connecting to M

Try using the Nighthawk mobile app to enable or disable SPC. Its the only way to control SPC.

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