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Re: Orbi RBR750 firmware 4.6.3.7_2.0.49

Ace321
Apprentice

Orbi RBR750 firmware 4.6.3.7_2.0.49

Nertgear released new firmware and release notes says..

  • Supports Smart Parental Controls (SPC) 

Any idea what this is and how to use it?

Message 1 of 17

Accepted Solutions
FURRYe38
Guru

Re: Orbi RBR750 firmware 4.6.3.7_2.0.49

https://community.netgear.com/t5/Orbi-AX/New-RBK752-753-Firmware-Version-4-6-3-7-Released/m-p/211596...

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CBR750 Modem | Wifi Router CBR750(v.7) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

View solution in original post

Message 2 of 17

All Replies
FURRYe38
Guru

Re: Orbi RBR750 firmware 4.6.3.7_2.0.49

https://community.netgear.com/t5/Orbi-AX/New-RBK752-753-Firmware-Version-4-6-3-7-Released/m-p/211596...

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CBR750 Modem | Wifi Router CBR750(v.7) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 2 of 17
Ace321
Apprentice

Re: Orbi RBR750 firmware 4.6.3.7_2.0.49

Thank but I do not see SPC tile as per instructions in Orbi app.
Message 3 of 17
Ace321
Apprentice

Re: Orbi RBR750 firmware 4.6.3.7_2.0.49

Never mind it finally showed up as a pop up. Thanks
Message 4 of 17
FURRYe38
Guru

Re: Orbi RBR750 firmware 4.6.3.7_2.0.49

Is the Orbi app up to date? 

Try a different mobile device? 

Has a power OFF of the RBR for 30 seconds then back ON been done after the FW update? 

Might try a factory reset as last resort...

 

Make contact with Christian_R over in the SPC forum if you can't seem to get it enabled...


@Ace321 wrote:
Thank but I do not see SPC tile as per instructions in Orbi app.

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CBR750 Modem | Wifi Router CBR750(v.7) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 5 of 17
FURRYe38
Guru

Re: Orbi RBR750 firmware 4.6.3.7_2.0.49

Also try un-installing Orbi app then re-install it...

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CBR750 Modem | Wifi Router CBR750(v.7) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 6 of 17
LiquidP
Tutor

Re: Orbi RBR750 firmware 4.6.3.7_2.0.49

<<I previously posted somewhere else and is redirected to post here>>

I have a RBK753 purchased from COSTOC.

 

Now it runs on V4.6.3.7_2.0.49 on all 3 units (One RBR750, two RBS750). I could not find SPC in either the Orbi mobile app, or the web UI.

 

I did a few things

  • factory reset on the entire kit last night,
  • uninstall/reinstall Orbi app on my android phone,
  • clean up the storage/cache on my android phone,
  • install Orbi app on my wife's iPhone.

It does not offer me with SPC.

 

Anyone know what else trick I should try, or help me debug this issue. Your input is appreciated.

 

Thanks!

Message 7 of 17
FURRYe38
Guru

Re: Orbi RBR750 firmware 4.6.3.7_2.0.49

You not seeing anything in the Orbi app? 

https://kb.netgear.com/000062109/How-do-I-set-up-and-install-NETGEAR-Smart-Parental-Controls


@LiquidP wrote:

<<I previously posted somewhere else and is redirected to post here>>

I have a RBK753 purchased from COSTOC.

 

Now it runs on V4.6.3.7_2.0.49 on all 3 units (One RBR750, two RBS750). I could not find SPC in either the Orbi mobile app, or the web UI.

 

I did a few things

  • factory reset on the entire kit last night,
  • uninstall/reinstall Orbi app on my android phone,
  • clean up the storage/cache on my android phone,
  • install Orbi app on my wife's iPhone.

It does not offer me with SPC.

 

Anyone know what else trick I should try, or help me debug this issue. Your input is appreciated.

 

Thanks!


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CBR750 Modem | Wifi Router CBR750(v.7) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 8 of 17
LiquidP
Tutor

Re: Orbi RBR750 firmware 4.6.3.7_2.0.49

That is correct. It does not offer SPC tile on the orbi app.
Message 9 of 17
FURRYe38
Guru

Re: Orbi RBR750 firmware 4.6.3.7_2.0.49

Will have to see what NGs repsonce is for this...

@Christian_R 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CBR750 Modem | Wifi Router CBR750(v.7) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 10 of 17
LiquidP
Tutor

Re: Orbi RBR750 firmware 4.6.3.7_2.0.49

The Orbi app finally offers a "Add Ons". And in that UI, there is only one "security" and that is also grey off.
Message 11 of 17
Christian_R
NETGEAR Employee Retired

Re: Orbi RBR750 firmware 4.6.3.7_2.0.49

Hi LiquidP,

 

Can you confirm your region and router serial number for me to check further. Please send me a private message with the requested info.

 

Thanks,

Christian 

Message 12 of 17
FURRYe38
Guru

Re: Orbi RBR750 firmware 4.6.3.7_2.0.49

Any progress on this? 


@LiquidP wrote:

<<I previously posted somewhere else and is redirected to post here>>

I have a RBK753 purchased from COSTOC.

 

Now it runs on V4.6.3.7_2.0.49 on all 3 units (One RBR750, two RBS750). I could not find SPC in either the Orbi mobile app, or the web UI.

 

I did a few things

  • factory reset on the entire kit last night,
  • uninstall/reinstall Orbi app on my android phone,
  • clean up the storage/cache on my android phone,
  • install Orbi app on my wife's iPhone.

It does not offer me with SPC.

 

Anyone know what else trick I should try, or help me debug this issue. Your input is appreciated.

 

Thanks!


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CBR750 Modem | Wifi Router CBR750(v.7) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 13 of 17
agaurav
Aspirant

Re: Orbi RBR750 firmware 4.6.3.7_2.0.49

I have the same problem. I have an Android phone with the Orbi app version 2.11.0.1661. The hardware Orbi RBR850 firmware version is v3.2.18.1. I do not see the Smart Parent Control tile. 

 

What else can I try?

 

Message 14 of 17
FURRYe38
Guru

Re: Orbi RBR750 firmware 4.6.3.7_2.0.49

I would make contact with NG support and ask about this. I presume something on there side needs to be triggered on your account so it shows up on the Orbi app. 

@Blanca_O @DarrenM 


@agaurav wrote:

I have the same problem. I have an Android phone with the Orbi app version 2.11.0.1661. The hardware Orbi RBR850 firmware version is v3.2.18.1. I do not see the Smart Parent Control tile. 

 

What else can I try?

 


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CBR750 Modem | Wifi Router CBR750(v.7) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 15 of 17
LiquidP
Tutor

Re: Orbi RBR750 firmware 4.6.3.7_2.0.49

Thanks for the follow up. I almost forgot to update.

 

The NG support request some bug dump from my app, and asked a few other information regarding to my account and the router serial number, etc. It then starts to offer the SPC option via my android app a few days later. The issue now is fixed.

 

 

Message 16 of 17
FURRYe38
Guru

Re: Orbi RBR750 firmware 4.6.3.7_2.0.49

Good to hear. Enjoy. 


@LiquidP wrote:

Thanks for the follow up. I almost forgot to update.

 

The NG support request some bug dump from my app, and asked a few other information regarding to my account and the router serial number, etc. It then starts to offer the SPC option via my android app a few days later. The issue now is fixed.

 

 


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CBR750 Modem | Wifi Router CBR750(v.7) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 17 of 17
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