Orbi RBR750 firmware 4.6.3.7_2.0.49

[Ace321]

Nertgear released new firmware and release notes says..

• Supports Smart Parental Controls (SPC) 

Any idea what this is and how to use it?

[FURRYe38 · Accepted solution]

https://community.netgear.com/t5/Orbi-AX/New-RBK752-753-Firmware-Version-4-6-3-7-Released/m-p/211596...

[FURRYe38 · Accepted solution]

https://community.netgear.com/t5/Orbi-AX/New-RBK752-753-Firmware-Version-4-6-3-7-Released/m-p/211596...

[Ace321]

Thank but I do not see SPC tile as per instructions in Orbi app.

[Ace321]

Never mind it finally showed up as a pop up. Thanks

[FURRYe38]

Is the Orbi app up to date? 

Try a different mobile device? 

Has a power OFF of the RBR for 30 seconds then back ON been done after the FW update? 

Might try a factory reset as last resort...

Make contact with Christian_R over in the SPC forum if you can't seem to get it enabled...

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@Ace321 wrote:
Thank but I do not see SPC tile as per instructions in Orbi app.

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[FURRYe38]

Also try un-installing Orbi app then re-install it...

[LiquidP]

<<I previously posted somewhere else and is redirected to post here>>

I have a RBK753 purchased from COSTOC.

Now it runs on V4.6.3.7_2.0.49 on all 3 units (One RBR750, two RBS750). I could not find SPC in either the Orbi mobile app, or the web UI.

I did a few things

• factory reset on the entire kit last night,
• uninstall/reinstall Orbi app on my android phone,
• clean up the storage/cache on my android phone,
• install Orbi app on my wife's iPhone.

It does not offer me with SPC.

Anyone know what else trick I should try, or help me debug this issue. Your input is appreciated.

Thanks!

[FURRYe38]

You not seeing anything in the Orbi app? 

https://kb.netgear.com/000062109/How-do-I-set-up-and-install-NETGEAR-Smart-Parental-Controls

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@LiquidP wrote:

<<I previously posted somewhere else and is redirected to post here>>

I have a RBK753 purchased from COSTOC.

Now it runs on V4.6.3.7_2.0.49 on all 3 units (One RBR750, two RBS750). I could not find SPC in either the Orbi mobile app, or the web UI.

I did a few things

• factory reset on the entire kit last night,
• uninstall/reinstall Orbi app on my android phone,
• clean up the storage/cache on my android phone,
• install Orbi app on my wife's iPhone.

It does not offer me with SPC.

Anyone know what else trick I should try, or help me debug this issue. Your input is appreciated.

Thanks!

---

[LiquidP]

That is correct. It does not offer SPC tile on the orbi app.

[FURRYe38]

Will have to see what NGs repsonce is for this...

@Christian_R 

[LiquidP]

The Orbi app finally offers a "Add Ons". And in that UI, there is only one "security" and that is also grey off.

[Christian_R]

Hi LiquidP,

Can you confirm your region and router serial number for me to check further. Please send me a private message with the requested info.

Thanks,

Christian 

[FURRYe38]

Any progress on this? 

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@LiquidP wrote:

<<I previously posted somewhere else and is redirected to post here>>

I have a RBK753 purchased from COSTOC.

Now it runs on V4.6.3.7_2.0.49 on all 3 units (One RBR750, two RBS750). I could not find SPC in either the Orbi mobile app, or the web UI.

I did a few things

• factory reset on the entire kit last night,
• uninstall/reinstall Orbi app on my android phone,
• clean up the storage/cache on my android phone,
• install Orbi app on my wife's iPhone.

It does not offer me with SPC.

Anyone know what else trick I should try, or help me debug this issue. Your input is appreciated.

Thanks!

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[agaurav]

I have the same problem. I have an Android phone with the Orbi app version 2.11.0.1661. The hardware Orbi RBR850 firmware version is v3.2.18.1. I do not see the Smart Parent Control tile. 

What else can I try?

[FURRYe38]

I would make contact with NG support and ask about this. I presume something on there side needs to be triggered on your account so it shows up on the Orbi app. 

@Blanca_O @DarrenM 

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@agaurav wrote:

I have the same problem. I have an Android phone with the Orbi app version 2.11.0.1661. The hardware Orbi RBR850 firmware version is v3.2.18.1. I do not see the Smart Parent Control tile. 

What else can I try?

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[LiquidP]

Thanks for the follow up. I almost forgot to update.

The NG support request some bug dump from my app, and asked a few other information regarding to my account and the router serial number, etc. It then starts to offer the SPC option via my android app a few days later. The issue now is fixed.

[FURRYe38]

Good to hear. Enjoy. 

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@LiquidP wrote:

Thanks for the follow up. I almost forgot to update.

The NG support request some bug dump from my app, and asked a few other information regarding to my account and the router serial number, etc. It then starts to offer the SPC option via my android app a few days later. The issue now is fixed.

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