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Re: Orbi RBR850 firmware 4.6.3.9 - No SPC tile on Orbi app to set up

FURRYe38
Guru

Orbi RBR850 firmware 4.6.3.9 - No SPC tile on Orbi app to set up

Loaded v4 yesterday on the RBR850 that was in AP mode. 

Changed to Router mode today and not seeing any Parental Controls tile on the Orbi app as per instructions here:

https://kb.netgear.com/000062109/How-do-I-set-up-and-install-NETGEAR-Smart-Parental-Controls

 

Armor is listed, just no Parental Controls. Both on Android Pad and iphone 12 Max. Checked for app updates and saw nothing for Orbi app. 

 

I have not done a reset and setup from scratch yet. After FW was sent to system, system was powered OFF for 30 seconds then back ON. 

 

I believe 7 series users are seeing similar experiences as well. 

 

@Christian_R 

@Blanca_O 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RBK752(v.5) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 1 of 11
LadySapphy
Guide

Re: Orbi RBR850 firmware 4.6.3.9 - No SPC tile on Orbi app to set up

add me to that list

Message 2 of 11
ajneuman
Star

Re: Orbi RBR850 firmware 4.6.3.9 - No SPC tile on Orbi app to set up

I have the RBR750 and I’m using version: 2.11.0.11 of the app.
Message 3 of 11
svetaketu
Luminary

Re: Orbi RBR850 firmware 4.6.3.9 - No SPC tile on Orbi app to set up

Hi @FURRYe38 @ajneuman  @LadySapphy,

 

Based from SPC releases on other models, the FW is first made available and only after a week or two is SPC released.

@Christian_R @Blanca_O, can confirm if this is the same for this case.

 

Hope this helps.

 

Message 4 of 11
Christian_R
NETGEAR Employee Retired

Re: Orbi RBR850 firmware 4.6.3.9 - No SPC tile on Orbi app to set up

Hello Community, 

 

Just to clarify, we’ve disabled Smart Parental Controls for the initial firmware rollout. However, we plan to enable SPC next week when we start the next phase of rollout. 

 

Regards,

Christian 

Message 5 of 11
FURRYe38
Guru

Re: Orbi RBR850 firmware 4.6.3.9 - No SPC tile on Orbi app to set up

Thank you for letting us know. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RBK752(v.5) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 6 of 11
LadySapphy
Guide

Re: Orbi RBR850 firmware 4.6.3.9 - No SPC tile on Orbi app to set up

Mine Showed up today 🙂

Message 7 of 11
agaurav
Aspirant

Re: Orbi RBR850 firmware 4.6.3.9 - No SPC tile on Orbi app to set up

I have app version 2.11.0.11661 and Orbi RBR850 firmware v3.2.18.1. I do not see the Smart Parent Control tile. Is this such a new feature? I have had the Orbi for almost a year now.

 

What can I do to get parent controls?

Message 8 of 11
ajneuman
Star

Re: Orbi RBR850 firmware 4.6.3.9 - No SPC tile on Orbi app to set up

I have app version 2.11.0.11 and firmware version V4.6.3.7. I do have the RBR750 rather than the 850 series though. I do not work for Netgear, I'm just a user like you unfortunately I cannot speak to when/if/how you get the parental controls to show up. 

Message 9 of 11
FURRYe38
Guru

Re: Orbi RBR850 firmware 4.6.3.9 - No SPC tile on Orbi app to set up

SPC is not supported on your version of FW. SPC comes in on v4.


@agaurav wrote:

I have app version 2.11.0.11661 and Orbi RBR850 firmware v3.2.18.1. I do not see the Smart Parent Control tile. Is this such a new feature? I have had the Orbi for almost a year now.

 

What can I do to get parent controls?


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RBK752(v.5) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

Message 10 of 11
FURRYe38
Guru

Re: Orbi RBR850 firmware 4.6.3.9 - No SPC tile on Orbi app to set up

I would make contact with NG support and ask about this. I presume something on there side needs to be triggered on your account so it shows up on the Orbi app. 

@Blanca_O @DarrenM 


@ajneuman wrote:

I have app version 2.11.0.11 and firmware version V4.6.3.7. I do have the RBR750 rather than the 850 series though. I do not work for Netgear, I'm just a user like you unfortunately I cannot speak to when/if/how you get the parental controls to show up. 


 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CM2000 Modem | Wifi Router RBK752(v.5) | Switches NG GS105/8 and XS505M | 

Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: R7000, R7800, R7960P, R8000, R8500, RAXE500, RAX50, XR450, EX7500/EX7700, GS308v3

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