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I have Parent Control subscription for about a month. It's been working fine. But today it stopped working. It doesn't show usage History and doesn't limit the usage.
Re: Parental Control stopped working (SPC fail after Circle migration)
(For some reason all the other related topics have been marked as closed)
Netgear Support finally resolved the issue I had with SPC not working following the force migration in January 2022. Basically, it would work for a few hours and then stop applying rules, logging history, etc. It was resolved end of October.
The problem was caused by Circle settings not allowing Netgear SPC to work. Level 3 support recreated by setup in their lab and built a script that deleted all trace of Circle.
After running this script into the router, I did factory reset and reinstalled the app. The profiles weren’t lost and SPC has been working for 2 weeks non stop now.
So if you are a previous Circle user on Orbi and could never make SPC work, they have a solution. Just need to point them to Level 3 script they have built. (PM me for my case number)
Thank you to Bernard for Level 2 who finally got this resolved.
I have Parent Control subscription for about a month. It's been working fine. But today it stopped working. It doesn't show usage History and doesn't limit the usage.
Join the club of the factory resetters that make it work for 2-3 days and then it will stop working again. They have no clue what is the root cause. I have a case opened with Netgear on the same version and hardware and in the mean time, paying for a subscription on a product that shows no history, no usage, no filters. I didnt the whole factory reset, reinstall app, redo configs many many times and it always end up failing after a few days. This product is not working. Too bad they forced us to go away from Circle.
3 times in one month I had to do the factory reset, install config, reinstall app, rebuild profile. It only bought me 2-3 days of working SPC before it fails again and stops tracking usage or applying filters. I stopped wasting my time and ask Netgear to find a fix ASAP. Case is still open. Circle worked more than a year with zero interruption. SPC from Netgear is broken.
If you have a case open with NG support then keep in contact with them until the problem is resolves as theres nothing else we can help you with here in the forums.
3 times in one month I had to do the factory reset, install config, reinstall app, rebuild profile. It only bought me 2-3 days of working SPC before it fails again and stops tracking usage or applying filters. I stopped wasting my time and ask Netgear to find a fix ASAP. Case is still open. Circle worked more than a year with zero interruption. SPC from Netgear is broken.
Re: Parental Control stopped working (SPC fail after Circle migration)
(For some reason all the other related topics have been marked as closed)
Netgear Support finally resolved the issue I had with SPC not working following the force migration in January 2022. Basically, it would work for a few hours and then stop applying rules, logging history, etc. It was resolved end of October.
The problem was caused by Circle settings not allowing Netgear SPC to work. Level 3 support recreated by setup in their lab and built a script that deleted all trace of Circle.
After running this script into the router, I did factory reset and reinstalled the app. The profiles weren’t lost and SPC has been working for 2 weeks non stop now.
So if you are a previous Circle user on Orbi and could never make SPC work, they have a solution. Just need to point them to Level 3 script they have built. (PM me for my case number)
Thank you to Bernard for Level 2 who finally got this resolved.
Re: Parental Control stopped working (SPC fail after Circle migration)
Hi,
I have been facing the same issue and Netgear support has been sitting on this issue since Dec 19th! Could you please share your case number which helped resolve the issue. Much appreciated and thank you!
