NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Parental Control stopped working
I have Parent Control subscription for about a month. It's been working fine. But today it stopped working. It doesn't show usage History and doesn't limit the usage. The firmware version is 2.7....
(For some reason all the other related topics have been marked as closed)
Netgear Support finally resolved the issue I had with SPC not working following the force migration in January 2022. Basically, it would work for a few hours and then stop applying rules, logging history, etc. It was resolved end of October.
The problem was caused by Circle settings not allowing Netgear SPC to work. Level 3 support recreated by setup in their lab and built a script that deleted all trace of Circle.
After running this script into the router, I did factory reset and reinstalled the app. The profiles weren’t lost and SPC has been working for 2 weeks non stop now.
So if you are a previous Circle user on Orbi and could never make SPC work, they have a solution. Just need to point them to Level 3 script they have built. (PM me for my case number)
Thank you to Bernard for Level 2 who finally got this resolved.
I called tech support, and was told to do a reset. Afterwards, parental control works again.
Is SPC still working for you?
dd-walker wrote:
I called tech support, and was told to do a reset. Afterwards, parental control works again.
3 times in one month I had to do the factory reset, install config, reinstall app, rebuild profile. It only bought me 2-3 days of working SPC before it fails again and stops tracking usage or applying filters. I stopped wasting my time and ask Netgear to find a fix ASAP. Case is still open. Circle worked more than a year with zero interruption. SPC from Netgear is broken.
If you have a case open with NG support then keep in contact with them until the problem is resolves as theres nothing else we can help you with here in the forums.
Good Luck.
Chuckg1 wrote:
3 times in one month I had to do the factory reset, install config, reinstall app, rebuild profile. It only bought me 2-3 days of working SPC before it fails again and stops tracking usage or applying filters. I stopped wasting my time and ask Netgear to find a fix ASAP. Case is still open. Circle worked more than a year with zero interruption. SPC from Netgear is broken.
I have had success turning parental control off and then back on at the settings page.
The cloud icon on upper left corner takes you to a menu:
Settings>Parental Control>enable Smart Parental Control: off then wait a while and then on again.
Hope this helps.