Orbi WiFi 7 RBE973
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Rbr750

Vivianlin
Aspirant

Rbr750

I just purchased the premium plan for the
"Smart
Parental Control" app. I'm trying to use this on a
newish iPhone and when I go to "Unlock
Premium" I am taken to a SPC Activation screen
to set up. The app goes through about 60
seconds of "setting up
" until I get a fatal error.
The message says
"Smart Parental Control
activation is failed.Please try it again, or dismiss
this message and try it later (code: SPC-ACT-
FAIL)."
I have attempted over the course of several days
to set this up with the same error. I have rebooted
my router and modem several times. I also
downgraded to the previous firmware version as
suggested by someone on chat support. Nothing
is working.
Message 1 of 4
FURRYe38
Guru

Re: Rbr750

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Message 2 of 4
Vivianlin
Aspirant

Re: Rbr750

Mac: 
Serial: 

Message 3 of 4
FURRYe38
Guru

Re: Rbr750

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

 

Please do NOT post MAC address or product serial numbers in public forums for security reasons. 

Message 4 of 4
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