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Forum Discussion
Rbr750
I just purchased the premium plan for the
"Smart
Parental Control" app. I'm trying to use this on a
newish iPhone and when I go to "Unlock
Premium" I am taken to a SPC Activation screen
to set up. The app goes through about 60
seconds of "setting up
" until I get a fatal error.
The message says
"Smart Parental Control
activation is failed.Please try it again, or dismiss
this message and try it later (code: SPC-ACT-
FAIL)."
I have attempted over the course of several days
to set this up with the same error. I have rebooted
my router and modem several times. I also
downgraded to the previous firmware version as
suggested by someone on chat support. Nothing
is working.
"Smart
Parental Control" app. I'm trying to use this on a
newish iPhone and when I go to "Unlock
Premium" I am taken to a SPC Activation screen
to set up. The app goes through about 60
seconds of "setting up
" until I get a fatal error.
The message says
"Smart Parental Control
activation is failed.Please try it again, or dismiss
this message and try it later (code: SPC-ACT-
FAIL)."
I have attempted over the course of several days
to set this up with the same error. I have rebooted
my router and modem several times. I also
downgraded to the previous firmware version as
suggested by someone on chat support. Nothing
is working.
3 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
