SPC-ACT-FAIL RBR850

[zaide]

I have the RBR850 and one satellite. My parental controls on the app recently stopped working at the end of November. I then updated the firmware to v4.6.14.3_2.3.12. 

I have:  

• reinstalled the app 5 times
• factory reset the router
• reset the modem
• reset the router 
• unplugged from power
• tried to solve this with 3 techs over chat
• described the level 3 support script described in the forums.

Please help! 

[FURRYe38]

I would reach out to NG support for this issue. 

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.

@Blanca_O @KevinLiT 

[zaide]

I have reached out multiple times to netgear support. Unfortunately it hasn't been resolved yet. 

Firmware version for router and satellite: V4.6.14.3

Modem is: Netgear Nighthawk CM2000

The cable we are using is a high quality cable (just double checked). 

[zaide]

Hello - I've opened 5 cases, and I can't get this resolved, no matter how many times I factory reset the router. This is so frustrating.