Orbi WiFi 7 RBE973
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Smart Parental Control Fails to Activate

jdeka
Follower

Smart Parental Control Fails to Activate

MODEL: NIGHTHAWK RAX54v2 

APP VER: 2.31.0.195

FIRMWARE VER: V1.1.3.18

Operation mode: Router

 

I recently purchased a 1 year subscription for smart parental control and it fails to activate. The feature worked during the trial period, but as soon as I purchased the subscription it fails to activate. Can someone assist? It seems as if I was not the only person who has the same issue. 

 

Troubleshooting steps I've taken:

1) Rebooted

2) Deleted and re-added the router. 

3) factory reset the router

 

AX5400 WiFi Router (RAX54S) 

 

Message 1 of 2
FURRYe38
Guru

Re: Smart Parental Control Fails to Activate

Will need to contact NG support for this.

Message 2 of 2
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