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Forum Discussion

ReZeR's avatar
ReZeR
Guide
Apr 09, 2023

Smart Parental Controls has stopped working (again?)

Hi, Today, SPC has stopped working. Within in the Orbi app I cannot see any devices listed, profiles cannot be added or editied, and I cannot disable (with the intention to re-enable) SPC; with the...
Jasonwnz's avatar
Jasonwnz
Initiate
Apr 15, 2023

Thanks, my product support has expired. So I dont know if I can even log a support case. Are there any updates or acknowledgement of the SPC issue? thanks 

pjdowson's avatar
pjdowson
Guide
Apr 15, 2023
FYI. Friday AM in the US my parental controls started working again. Perhaps the downgrade for the firmware actually worked after all. Might also want to try reinstalling the app too?
  • Mnixon76's avatar
    Mnixon76
    Guide
    Apr 15, 2023
    Mine work as well now. I did a factory reset.
  • ReZeR's avatar
    ReZeR
    Guide
    Apr 17, 2023
    Rolled back to previous firmware, reset to factory defaults, reinstalled app - smart parental controls working!

    I expect its the firmware rollback that did it, as I've tried the other actions before. Who knows what security bugs I've exposed my router too - but at least the subscription I pay for works again.....thanks Netgear!?!
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 17, 2023

    What FW version are you using?

    What SW version is the Orbi app? 

    What mobile device are you using? Apple or Android? 

    Mnixon76 wrote:
    Mine work as well now. I did a factory reset.

     

  • ReZeR's avatar
    ReZeR
    Guide
    Apr 18, 2023
    FW: 4.6.11.1
    Orbi App: Android 2.25.1.2851
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Apr 18, 2023

    What Orbi model system do you have? 

    KevinLiT 

    ReZeR wrote:
    FW: 4.6.11.1
    Orbi App: Android 2.25.1.2851