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Forum Discussion
To use Access Control, please use the Orbi App
This is what I see when trying to access Access Control. I strongly suspect it's because accidentally activated the trial of Smart Parental Controls. Even though I've turned it "off" in the app, it's...
BenjaminNYC Based on my experience - even if you could get the Access Control GUI to show up - the underlying functionality won't work.
It would just appear to work... until your kid comes home with a new device from school and has no problem attaching to the network and surfing the internet even though the access control status would show blocked for that device. Then you could go to the Orbi app and try to pause said device and watch in frustration as your kid continues to surf the web, play games, and use social media unhindered.
Then your only option is to resort to physical access control by taking the device away and hiding it somewhere in the house where he can't reach or think to look... like in the safe 🙂
But i'd rather just have access control do what its supposed to do.
Got it. So, KevinLiT, what we need is SPC removed from our account. Not from our router, but from our account. As evidenced by radesix78's experience, even getting a new router will not fix the issue, because SPC is registered onto our account. Therefore, factory reset is not a viable nor effective solution. Thank you.