NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
To use Access Control, please use the Orbi App
This is what I see when trying to access Access Control. I strongly suspect it's because accidentally activated the trial of Smart Parental Controls. Even though I've turned it "off" in the app, it's...
I just ran into this issue today in my efforts to "block new devices" and I have the RBK763S (RBR760) setup.
I find this all horrifying (though not at all unusual from my experiences with Netgear home devices over the years), but I just barely fell for the carrot of $29 for a year subscription and thought I'd give it a try (no, I never would have done that if I knew about this ahead of time).
So, here I am now, and I do love the amount of detailed info I can get from the parental controls.
So, I may have figured out a kludgy work-around and wanted to see what you all thought. I have 100s of devices and I KNOW this is a crappy option, BUT, if you're kinda stuck and don't want to switch brands...
In the Orbi App's Parental Access, what if you create a new profile (call it "MyHome" or whatever), and move all of the devices currently in the "Home" profile to that, then pause the "Home" profile's internet access?
My thought is that any new device will continue to get assigned to the default "Home" profile (and thus be "blocked"). Once you approve the device, you can move it to your new "MyHome" profile (or wherever they "should" be) and life will continue on. At least until the day you let your subscription expire and Netgear has either fixed this or you are stuck doing the whole "setup a new Netgear account, backup current config, downgrade firmware, factory reset, upgrade firmware, restore saved config" thing.
Just a thought...
That's what I've been doing as well and it seems to work just fine. The only difference is my parental controls created a profile for "Always On Devices", which I've been putting approved devices into and I just keep the home locked down. The good thing is that I'm only on the 30 day trial, so I'm waiting for that to expire and if I can't get it back to normal, then I go full nuclear on it and wipe out everything and start over. It seems to me that this method is more or less identical but Netgear found a way to charge us for it. That's the reason they're in no hurry for a solution.
- The trial expiring will absolutely NOT return things to normal. You are stuck permanently with the limitations of SPC on the orbilogin interface.