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Forum Discussion
To use Access Control, please use the Orbi App
This is what I see when trying to access Access Control. I strongly suspect it's because accidentally activated the trial of Smart Parental Controls. Even though I've turned it "off" in the app, it's...
Factory reset doesn't work. Even returning the Orbi to the store and getting a whole new Orbi doesn't work. Its something tied to your Netgear account that is persistent across devices once SPC has been activated. It's ruthless.
So, do I read correctly that you just ordered a Firewalla Gold?
Yep. That and a TP-Link Deco XE5300 to go behind it.
Overall, it should all be just a little more than the Orbi RBK763S originally cost me.
Who knows if the TP-Link will be as good coverage, but it looks good on paper and is much cheaper.
I’m so fed up that I just want the Orbi gone.
I hear you. Glad to see you pick up the Firewalla. I'm pretty excited about the unit.
- Just an FYI. I waited for my premium parental controls 30 trial to expire. Once it did, I was able to use Access Control again via the web client. I'm not sure why it's been so much trouble for everyone else. I hope resolution is coming soon.
- You can see it. But it doesn’t actually work. It does not block new devices from joining and using the network. They will show up as blocked… but still be able to access the internet freely. The mere display of the access control page isnt the final resolution. It needs to actually work
radesix78 how's it going with L3 support on this issue? I noticed a new firmware 6.3.7.5, wondering if that fixes it.
- Still haven’t heard back from L3 😕
Yesterday I explained the situation to Best Buy and they took the Orbi back.
Unfortunately I had to move on to other equipment. - Makes sense. What a shame their software and support is so bad. Hardware is so good.