Orbi WiFi 7 RBE973
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orbi / parental app not working

Joe_Scott
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orbi / parental app not working

My parental app is not working, it says it blocks sites and it does not, it says it pauses devices but they still work. I have reached out to NETGEAR several times and spent hours on the phone with them.  They have not fixed the issue and now they stopped replying to my requests for support.

 

The program "urldb.meetcircle-netgear.co has 1,226,820 pings on my network in under 7 days.  

 

Anyone else have issues with NETGEAR not responding and providing support?  Can you recommend a router with that has a good mesh network for 1g fiber internet that is NOT netgear?

 

Please help! 

 

 

Case Summary: OTS_ #RACheck, RBR760 - Devices are still working fine and online despite being paused in the Orbi app. 
Product: Orbi AX5400 Tri-Band WiFi 6 Router(RBR760)

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Re: orbi / parental app not working


@Joe_Scott wrote:

My parental app is not working

 


Which one? Netgear has had several over the years.

 

There are various types of parental controls with their own sections in this community.

 

Circle Smart Parental Controls - NETGEAR Communities

 

or

 

NETGEAR Smart Home Parental Controls - NETGEAR Communities

 

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