Orbi WiFi 7 RBE973
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Re: parental controls

dolimite
Aspirant

parental controls

I have an orbit router rbk752.  the parental controls no longer work on my childrens macs.  I block their computer and they are still able to get online.  any ideas?

Message 1 of 7
FURRYe38
Guru

Re: parental controls

Netgear has set up a community forum specifically for the Smart Parental Controls product. Most of the people who watch that forum are more likely to have experience with Circle and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/NETGEAR-Smart-Home-Parental/bd-p/en-home-smart-parental-controls

https://www.netgear.com/home/services/smart-parental-controls/

https://kb.netgear.com/000062109/How-do-I-set-up-and-install-NETGEAR-Smart-Parental-Controls
https://kb.netgear.com/000062988/Why-can-t-I-see-the-NETGEAR-Smart-Parental-Controls-tile-in-the-Orb...
https://community.netgear.com/t5/Nighthawk-WiFi-Routers/NOTICE-Live-Parental-Control-Service-based-o...

 

 

For Orbi AX model support and help, Netgear has set up a community forum specifically for the Orbi AX (WiFi 6) products. Most of the people who watch that forum are more likely to have experience with Orbi AX and know how to work it better than those of us who follow this "general Orbi" forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Orbi-AX/bd-p/en-home-orbi-ax


Please use this link to the main forum product list to review and choose where to make your posts. 
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear


Thank you

Message 2 of 7
alphanstein
Guide

Re: parental controls

Macs use dynamic MAC addresses, you would have to change the setting on them to use a fixed MAC address, this would allow the Orbi to then block them everytime.

Message 3 of 7
CrimpOn
Guru

Re: parental controls


@alphanstein wrote:

Macs use dynamic MAC addresses, you would have to change the setting on them to use a fixed MAC address, this would allow the Orbi to then block them everytime.


In addition to iPhones, this is now the default for new Android phones and tablets as well.  That option in settings works as long as the kids are not able to access the settings menu and change it back to 'random'.

Message 4 of 7
dolimite
Aspirant

Re: parental controls

her mac address has not changed and the ip is still the same.  I still cannot block her computer on my orbi.  any other ideas?

Message 5 of 7
claudiut
Apprentice

Re: parental controls

Hey @dolimite 

 

Are you able to see the devices in the iOS app?

Since my system auto-upgraded firmware to v 4.6.5.14 I'm getting a CDIL-API-FAIL error when trying to access device list or trying to add a device to a profile in smart parent controls.

 


@dolimite wrote:

her mac address has not changed and the ip is still the same.  I still cannot block her computer on my orbi.  any other ideas?


 

Message 6 of 7
smithj33
Aspirant

Re: parental controls

Did you ensure the dynamic was turned off? Once you do that, you have to restart the phone or tablet. That's what I had to do to get parental controls working again after the iPhone update.
Message 7 of 7
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