Orbi WiFi 7 RBE973
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rbr 750 Armour and Parental Controls - Plan not available

Mad001
Aspirant

rbr 750 Armour and Parental Controls - Plan not available

Hi,

I have nan Orbi RBR750 with 2 satelites
Firmware Version V4.6.9.11_2.3.5

I have a trial of the Parental controls that I want to pay for.  It has an offer to save 60% now but when you press it and then press see pricing I get pricing options: this plan is not available.  

I would be happy to just pay full price but that isn't an option.

 

I also want to enable and pay for an expired Armour.  Pressing the renew option leads me to This plan is not available.

I have power cycled the router and I have used multiple different phones and ipads and have reinstalled the app.

 

I was hoping somebody could please give me another suggestion.

 

Thank you,

Marcus

 

Message 1 of 5
Blanca_O
NETGEAR Moderator

Re: rbr 750 Armour and Parental Controls - Plan not available

Hi @Mad001

 

Kindly send me a private message with your name, email address and device serial number. 

 

Regards,
Blanca
Community Team

Message 2 of 5
Mad001
Aspirant

Re: rbr 750 Armour and Parental Controls - Plan not available

Thank you.

PM Sent

Message 3 of 5
LuiDee
Aspirant

Re: rbr 750 Armour and Parental Controls - Plan not available

I got exactly the same problem, may I know how to solve it?
Message 4 of 5
Mad001
Aspirant

Re: rbr 750 Armour and Parental Controls - Plan not available

Sorry for the delay in responding.
NETGEAR reached out to me and started a support case. They started with great intentions, unfortunately a L1 tech outlasted my patience applying many different firmware; both old and newer.
None of them worked. They then said that my router does not support parental controls. I still have the box that specified that it does. They then decided that it should support parental controls and gave the task to level 2. Perhaps Level 2 can’t see the history as they want to start applying the same firmware. They still keep contacting me and I keep asking them to close the case. As a work around I purchased a Circle by Disney device. This device works well and is an acceptable workaround for me.
Message 5 of 5
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