4360X works fantastic but weekly can't detect power supplies
We have had two of the 4360X's for around two years and have been really super awesome...however -- lately and once a week/week.5 I get the ugly solid red light of death on the front of the chassis of one of them. I've looked at the tech logs on the one that is having the problem and the error is clear -- the kernel of the os complains 'transaction timeout' and that SMBus is busy. (which I know is intel's power management/reporting module on the motherboard) the kernel tries to release it by resetting HBSY...then kernel says SSRESET is in place to reset the chip. ...then nothing apparently resets or something hardware within the module is hung/frozen/stuck and the reporting stuff within ReadyNAS apparently doesn't know what to do -- so reports that both power supplies aren't responding. While all of this is going on, the ReadyNAS runs perfectly fine -- as well as all drives/voltages/temperatures. Also rebooting the readynas fixes the issue again for the same amount of time (week - week.5). I also checked to see if theres some 'something/event' that 'happens' before the errors begin reporting and there's definitely not (internally to the system and/or external power events).
Also I'm currently running ReadyOS 6.8.0 on it -- would updating it to the new 6.10.3 fix it? I did do a lot of searching for this and found that there was a known problem sometime ago for someone that there was an unresolvable hardware/firmware issue within intels power management/reporting module -- but never saw a resolution. That was years ago also so maybe it was fixed in a firmware update at some time ago.
Anyways if anyone sees this and has any ideas -- thank you so much in advance!
Re: 4360X works fantastic but weekly can't detect power supplies
6.8.0 is definately dated. There are a lot of bug fixes in 6.8.1, and enhancements in 6.9.x and 6.10.x. I suggest you jump to the current "long term support" OS version of 6.9.6 rather than all the way to 6.10.3. Then see if anything in 6.10.3 is something you really need. I don't specifically know about that particular issue. Not having a NAS that effects, I would have probably skipped over that part of the release notes on updates.
You can find all the release notes here: ReadyNAS_OS_6
Re: 4360X works fantastic but weekly can't detect power supplies
Hey sandshark! 🐵 Thanks so much for the info and that totally makes sense. 🐵 Also awesome to kno that the 6.9.6 is a LTS! 🐵 I'll download and install it when possible and will post a follow-up here. 🐵 Thank u so much for your help! 🐵
