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Re: Antivirus scanner definition file update failed due to download failure.?

binaryboy
Tutor

Antivirus scanner definition file update failed due to download failure.?

HI Guys,

 

I've been getting the following error mesage every morning for the last couple of months:-

 

Antivirus scanner definition file update failed due to download failure. Check your Internet connection.

 

Internet connection is fine.

 

Any sugestions, solutions or workaounds to resolve this?

 

Running FW: 6.6.0

 

BB

Model: RN10443D|ReadyNAS 100 Series 4-Bay
Message 1 of 11
lundmilo
Luminary

Re: Antivirus scanner definition file update failed due to download failure.?


@binaryboy wrote:

HI Guys,

 

I've been getting the following error mesage every morning for the last couple of months:-

 

Antivirus scanner definition file update failed due to download failure. Check your Internet connection.

 

Internet connection is fine.

 

Any sugestions, solutions or workaounds to resolve this?

 

Running FW: 6.6.0

 

BB


 

I have tried something familiar. My ReadyNAS 204 would not find any updated firmware even though a newer firmware was released. I rebooted the device and everything worked ok.

 

Message 2 of 11
JennC
NETGEAR Employee Retired

Re: Antivirus scanner definition file update failed due to download failure.?

Hello lundmilo,

 

Probably the firmware 6.7.3 is not yet on the update server. You may need to manually update the firmware.

 

Regards,

Message 3 of 11
binaryboy
Tutor

Re: Antivirus scanner definition file update failed due to download failure.?

Hi Guys,

 

Thanks for your replies howvever the isssue is the error message " Antivirus scanner definition file update failed due to download failure" NOT the ability to download a particular Firmware update!

 

The unit is also cold booted very morning.

 

Newer Firmware updates do NOT mention this issue in their notes and/or fixes.

 

I would be grateful for any sugestions, solutions or workarounds to resolve this "Antivirus scanner definition file update failed due to download failure" issue?

 

Regards,

 

BB

 

Message 4 of 11
JennC
NETGEAR Employee Retired

Re: Antivirus scanner definition file update failed due to download failure.?

Hello binaryboy,

 

The update server included the new FW already. Can you check if your NAS will see that and if it does, update the firmware?

 

Regards,

Message 5 of 11
binaryboy
Tutor

Re: Antivirus scanner definition file update failed due to download failure.?

I'm sorry but I don't undersatnd your response.

 

Please explain.

 

Regards

Message 6 of 11
StephenB
Guru

Re: Antivirus scanner definition file update failed due to download failure.?

Netgear changed their AV provider in January (when they released 6.6.1).

 

I suspect your issue is happening because you are using 6.6.0, which will attempt to get updates from their old provider.

 

Hence, the recommendation to update your firmware to the current version.

Message 7 of 11
binaryboy
Tutor

Re: Antivirus scanner definition file update failed due to download failure.?

 

That makes sense and has worked!  Thanks SB.

 

Where is this information found re: a new AV provider being utilised since Jan?

 

It doesn't seem to be mentioned in the 6.6.1 Release notes which is why I hadn't upgraded!

 

Cheers,

 

BB

Message 8 of 11
StephenB
Guru

Re: Antivirus scanner definition file update failed due to download failure.?

Netgear notified registered users on 30 December 2016.

 

@netgear wrote:

This message is to notify you that NETGEAR is updating the anti-virus software in ReadyNAS storage systems. The new anti-virus software is integrated in ReadyNAS OS 6.6.1 and will be released on January 3, 2017.

Your system might experience a short disruption of virus database updates, from January 1, 2017, to January 3, 2017. Your log file will indicate a failure in updating the virus database during that time.

Best regards,

The NETGEAR Team


It was also posted here: https://community.netgear.com/t5/Using-your-ReadyNAS/ReadyNAS-OS-6-Antivirus-Update/td-p/1199929

Message 9 of 11
binaryboy
Tutor

Re: Antivirus scanner definition file update failed due to download failure.?

Never recived that email. 😞

 

Netgear should really incude such info. the FW release notes though so users know!

 

Thanks again for the heads up. 🙂

 

Cheers,

 

BB

Message 10 of 11
StephenB
Guru

Re: Antivirus scanner definition file update failed due to download failure.?


@binaryboy wrote:

Never recived that email. 😞

 

 


Perhaps check your my.netgear account - it went to registered owners.  


@binaryboy wrote:

Netgear should really incude such info. the FW release notes though so users know!

 


I agree it should have been in the release notes too, and not just posted here.

Message 11 of 11
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