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The remote is when you put the drives in your new NAS. They remote into it and mount the volume so you can offload the files. But you have to store them on other media such as a USB drive (which gives you a good start on the backup you should have, anyway) so you can then factory default the new unit and put the files back on the NAS with it's new drive format.
Yes, if you have a way to connect all the drives to a Linux system, then you can mount the volume there..
It sounds like you took it to the wrong shop. The NAS drives are formatted for Linux, not Windows. But there are some unique aspects of the ReadyNAS RAIDiator RAID system that must also be taken into account. It is all possible under Linux, and you'll find instructions here in the forum if you search. But use Google to search, not the built-in one of the forum, because the built-in one is atrocious.
Yes, you can put your drives into a replacement NV+ V1. Note that some V1's have paper lables that say V2 or V3, so you may see them listed that way on eBay. But as long as it's silver and has an internal power supply, it's really a V1 and compatible with yours. If it's black with an external power brick, it's a real V2 and not compatible. The current OS6 models are also not compatible.
Netgear does offer a paid service via remote access to use a new OS6 based NAS to recover your data.
The likely cause of your problem is the power supply. An adapter can be made to power it from an external ATX style supply in order to recover the data to a newer NAS. Note that while the power connector looks like a standard 20-pin ATX, it has some pins changed to carry more current for the drives. So don't just plug in any supply not made for your NAS without a proper adapter.
You just need to hope that whatever caused your NAS to stop functioning did not harm the drives. It is because of this kind of failure that you will see many on the forum proselytizing that RAID alone is not backup.
Excellent, many thanks for your detailed, quick and to the point answer.
I doubt we will be able to do a remote as there is no connection to the unit, however do you mean we should be able to plug the dives in to a Linux machine with an adaptor to get the data?
The remote is when you put the drives in your new NAS. They remote into it and mount the volume so you can offload the files. But you have to store them on other media such as a USB drive (which gives you a good start on the backup you should have, anyway) so you can then factory default the new unit and put the files back on the NAS with it's new drive format.
Yes, if you have a way to connect all the drives to a Linux system, then you can mount the volume there..
The remote is when you put the drives in your new NAS. They remote into it and mount the volume so you can offload the files.
You'd boot up the NAS in "tech support mode". That allows Netgear to access it remotely. Support would give you more detailed instructions if you go down this path.
