Error - Trust anchor for certification path not found

[JVand]

I regularly remotely download files from my NAS to either my phone or tablet using the Android ReadyCloud app.  Recently I have been unable to do so due to an error - "Trust anchor for certification path not found".  This happens on both devices and I have made sure they are both fully updated.  I also uninstalled and reinstalled the app but that didn't help.

Does anyone have any suggestions on how to fix this?

Thanks

[YeZ · Accepted solution]

The certificate issue should be resolved on the server side, please check your Android app, it should be working now. 

Thank you all. 

[christian79]

I've the same problem...

Who can help us?

[manuCardoen]

Indeed. Same problem.

I have tried reinstalling the app, clearing the cache, and clearing the application's settings.

I've checked my phone's root certificates and all the ones that are available to use are switched "ON".

[Sengineer]

Having the same problem here too.

Its probably that netgear have failed to update a root certificate and the mobile app is still refering to the old now expired certificate.

Theres some info here on it https://httptoolkit.tech/blog/android-11-trust-ca-certificates/ 

[TanelMichael]

Same here. Been since Nov 8th from what I can tell.

[YeZ]

Thank you all, we'll investigate this issue. 

[Parish31]

I have the same issue and wonder whether it is linked to a software update on my android a few days ago- all attempts to download files since the have failed with the same 'trust ancertificate cate' error message.

[TanelMichael]

Good point. There was an Android security update release Nov 05/2020 and I recall having a reboot around then. Aligns pretty close to this issue.

Pixel 3XL phone.

[Sengineer]

It's only sources where the CA certificate requires to be from a trusted source or has expired. We had this at work, once I found the actual issue was solved in fifteen minutes by requesting an updated certificate and applying.

Netgear will need to do the same thing with their APP and pubish the update in the App store.

If you're seeing it from website downloads then they will need to update their CA and or site certificate.

[bjmigrino]

how to resolve this issue?

[chinamanuk]

I have the same problem, can't upload or download from Android phone, app show error java.security.cert.CertPathValidatorException: Trust anchor for certification path

[Philip76]

I have the same issue as everyone else since the update, any news on a fix?

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@JVand wrote:

I regularly remotely download files from my NAS to either my phone or tablet using the Android ReadyCloud app.  Recently I have been unable to do so due to an error - "Trust anchor for certification path not found".  This happens on both devices and I have made sure they are both fully updated.  I also uninstalled and reinstalled the app but that didn't help.

Does anyone have any suggestions on how to fix this?

Thanks

---

[Samuriami]

I also have this issue. I'm unable to download from readycloud app or upload files to my Nas. Anyone find a solution yet?

[RicLaghi]

Same problem , have someone found solution about this

Regards

Riccardo

[YeZ]

We are investigating this issue. 

At the same time, you can use https://readycloud.netgear.com the web server to download/upload files, it's not as convenient as throught the app on a mobile device, but there is no other workaround at this moment. 

[Spitman]

Same here. Still waiting for app update.

[BeekeeperIan]

Same for me ..... let's hope netgear can fix this quickly

[rodcrit]

Hi:

I am joining this discussion because I have the same problem and hope this entry will cause a response to me if and when corrected.   I hope it will not be too long as no backup of my phone media at the moment.

Rod

[Ian58]

Same problem for the past week, java.security.cert.CertPathValidatorException: 

Trust anchor for certification path not found

Re installed app and Restarted NAS, still the same problem.

[StephenB]

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@Ian58 wrote:

Re installed app and Restarted NAS, still the same problem.

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As posted earlier in the thread, this is something Netgear has to fix.  Reinstalling, etc won't do it.

[Mr_Wonka]

Same problem all devices since 7th of November. Only access via LAN.

Please provide an update ASAP

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[YeZ · Accepted solution]

The certificate issue should be resolved on the server side, please check your Android app, it should be working now. 

Thank you all. 

[bjmigrino]

Thank you!! It is working now

[Parish31]

Fixed !! Many thanks.

[RicLaghi]

All Fixed !!!!

Very good !!!