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Re: Home folders visible in admin page but not accessible

Ray2
Luminary

Home folders visible in admin page but not accessible

Have two NAS's, both with 6.10.8.  Running Win 10. Both have only one user---the admin--me.

 

The one I have been using the home folder for some time without issue.

 

The other one, I recently wanted to use the home folder but discovered that while I can see it on the admin page---I can't access to create any folders or upload a file to it? (Those choices are "grayed out"). 

 

I also notice that while the working one has a "admin" subfolder under the primary home folder, the one that does NOT work has no admin subfolder (nor will it let me create one).  To the best of my knowledge both NAS's have similar protocols enabled and no other accounts/users.  

 

The only difference I can discern is that the one that works was the one I was using for ReadyCloud, and the one that doesn't work was never set up for ReadyCloud. 

 

Any thoughts on what's going on?  Thank you in advance.

Message 1 of 9
StephenB
Guru

Re: Home folders visible in admin page but not accessible

Normally the home folder itself will not show up in the shares list.  Each user account on the NAS will have a shared folder inside "home".  That is created the first time that user accessed the NAS using SMB with their account credentials. That will show up in the shares list when you access via Windows or Finder.

 

If you are seeing "home" in the share list for your other NAS, then you are accessing that NAS using its admin credentials (and the admin account is not using the default password).  In that specific situation, you will see the full data volume in the share list, as well as "home".

 

Note that in that case, data\home\admin, \home\admin, and admin are just different paths to the same folder.  That's also true for data\sharename and sharename.

 

 

Message 2 of 9
Ray2
Luminary

Re: Home folders visible in admin page but not accessible

Thank you for your reply, and I think I understand what you say, but I'm not sure I expressed my issue correctly?

 

The one NAS works exactly as expected.

 

The other NAS shows a home folder on the admin page, but does not show any subfolder for "admin". In other words, it doesn't seem to have been created the first time I accessed the NAS using SMB with my account credentials? Said another way, I have a 'data\home directory, but do not have a  data\home\admin directory? 

 

Is their a way to force its creation now that the NAS is in full use with other shares and data? 

 

 

 

 

Message 3 of 9
StephenB
Guru

Re: Home folders visible in admin page but not accessible


@Ray2 wrote:

 

The other NAS shows a home folder on the admin page, but does not show any subfolder for "admin". In other words, it doesn't seem to have been created the first time I accessed the NAS using SMB with my account credentials? Said another way, I have a 'data\home directory, but do not have a  data\home\admin directory? 

 

Is their a way to force its creation now that the NAS is in full use with other shares and data? 

 


Did you ever access the NAS from a PC using the admin credentials?  (using windows explorer, not your browser)?

 

Perhaps a bigger question - do you actually need that private folder?  

Message 4 of 9
Sandshark
Sensei

Re: Home folders visible in admin page but not accessible

And you are logged on both as "admin"?

 

If so, are you comfortable with the Linux command line via SSH?  I ask because we need to see if the share really doesn't exist of if the GUI just doesn't know about it.  The solution is different for each case and both solutions are from SSH.

 

By way of how you got here:  Did you at any time have two volumes and destroy or export one?  If so, and the one you destroyed was the primary volume, that may have been the cause.  I ran some experiments some time ago (so under an older version of the OS), and found that destroying or exporting, while it's clearly intended to create a new home folder, sometimes does not do it properly.

Message 5 of 9
Ray2
Luminary

Re: Home folders visible in admin page but not accessible

Stephen B:

 

..........Did you ever access the NAS from a PC using the admin credentials?  (using windows explorer, not your browser)?

 

Yes, I can view both NAS's very well from File Explorer which is what I assume you mean.

 

............Perhaps a bigger question - do you actually need that private folder?  

 

Your question implies will do I have an absolute need? No.

 

But I do have a need/use for it which is why I noticed my inability to do so in the first place. 

 

Message 6 of 9
Ray2
Luminary

Re: Home folders visible in admin page but not accessible

Sandshark:

 

.....And you are logged on both as "admin"?

 

Yes

 

......If so, are you comfortable with the Linux command line via SSH?  I ask because we need to see if the share really doesn't exist of if the GUI just doesn't know about it.  The solution is different for each case and both solutions are from SSH.

 

I have not used Linux commands via SSH. But I am a quick study if you will share with me how to access? I am comfortable with the old DOS C: prompt and old dos commands.

 

......By way of how you got here:  Did you at any time have two volumes and destroy or export one?  If so, and the one you destroyed was the primary volume, that may have been the cause.  I ran some experiments some time ago (so under an older version of the OS), and found that destroying or exporting, while it's clearly intended to create a new home folder, sometimes does not do it properly.

 

I do not recall doing either a destroy or export on this NAS (single volume-RAID 60; however in the past year these disks were moved from a failed NAS to this one--seemingly without incident---I simply moved them, keeping them in order and they fired right up on this replacement NAS as if nothing had happened. Of course, prior to doing that, I have no recollection if the home\admin folder existed because I didn't have a need/use for it at the time.

 

 

 

 

 

Message 7 of 9
StephenB
Guru

Re: Home folders visible in admin page but not accessible


@Ray2 wrote:

..........Did you ever access the NAS from a PC using the admin credentials?  (using windows explorer, not your browser)?

 

Yes, I can view both NAS's very well from File Explorer which is what I assume you mean.

 


No, the ask was focused on "using the admin credentials" bit.

 

Try entering this from CMD:

net use * /del /y
net use t: \\nas-ip-address\data /user:admin nas-admin-password

of course using the real NAS IP address and admin password. See if that triggers the creation of the folder. 

 

Be careful on the typing:

  • each command needs to be on its own line, 
  • spaces matter.
  • the two different slash directions also matter.

 

Note the first command terminates any open SMB sessions (it doesn't actually delete anything).  The second attempts to mount the full data volume as drive letter T.

Message 8 of 9
Sandshark
Sensei

Re: Home folders visible in admin page but not accessible

First try what @StephenB suggested.  I didn't think about the fact that you may not have ever accessed the NAS via SMB as admin, which triggers it's creation.

 

But if that doesn't work, then you need to enable SSH in Settings.  It'll warn you about not getting Netgear support, but they aren't giving any, anyway.

 

Next, open a Windows command shell and enter ssh root@your.NAS.IP.adress  (using the real IP address), then use the admin password as root's password.  That may also give you a warning you can ignore.

 

Once you have the Linux prompt, enter ls /home and see if the admin share exists.  If it does not, enter mkhomedir_helper admin.  Then do the ls again, and you should see the admin share.  Then verify the GUI also sees it.

 

If there was already a share, then there is a script you have to use to fix the GUI database so it sees all the shares Linux does.

Message 9 of 9
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