Issue with Web Link form ReadyCloud

[shakiri]

Hi,

Trying to create Web Link for file from ReadyCloud (mob app) but the end user cannot see (download) the file.Says the requested resource does not exist.

Any ideas ?

Thank you,

 

[BrianL2]

Hi shakiri,

What is the Firmware running on your system? Does this web link created using the admin account?

Looking forward to your response.

Kind regards,

BrianL
NETGEAR Community Team

[shakiri]

Hi Brian,

Firmware version is 6.5.1 and web link is not created by admin (is created by local user from phone device).

BR,

Adnan

[shakiri]

Update the previous discussion :

Step #1 : Open ReadyCLOUD mob app and click on the file that i want to sent (see pic #1)...

Step #2 : Click on CREATE (see pic #2)

Step #3 : Send the file via email ( see pic #3)

Step #4 : Sending the file to the END USER with the link that ReadyCloud is creating ( see pic #4)

Step #5 : END User mail notifications with the ReadyCloud link for downloading ( see pic #5)

Step #6 : End user downloading error message (see pic #6)

Firmware version : 6.5.1

#1#2#3#4  #6

[BrianL2]

Hi shakiri,

Just tried this on an Apple iOS device with the latest ReadyCLOUD app and it worked just fine. Could you tell us the firmware of your Android device and the version of the ReadyCLOUD app installed?

Kind regards,

BrianL
NETGEAR Community Team 

[shakiri]

Hi Brian,

Android version 5.1.1 (lolipop) and ReadyCLOUD application version is 1.2.7 

Thanks,

[BrianL2]

Hi shakiri,

Let me check this with my colleagues and post the result of my test using an Android device.

Kind regards,

BrianL
NETGEAR Community Team

[BrianL2]

Hi shakiri,

Most of us here have tested this on multiple platforms and all seems fine. I suggest that you report this to the support team and have your ticket forwarded to the Engineering department.

Kind regards,

BrianL
NETGEAR Community Team

[_jack_]

I'm having the same problem. I have a nighthawk with the latest firmware, and I'm running the latest readycloud app on iOS...

[_jack_]

This problem only seems to exist when I'm not connected to my Wi-Fi. I have not yet tried on another Wi-Fi connection.

[JennC]

Hello _jack_,

I saw your post earlier and did not know that you are using a nighthawk router that has ReadyCloud feature. This thread is for ReadyNAS with ReadyCloud and the topic you have started was posted in the ReadyNAS board too. Please continue discussing the issue on the topic you have started, I will move that topic to the right board.

Regards,

[Graham85]

I am on iOS with latest updates and firmware, nighthawk as well

[Graham85]

Same problem

[JennC]

Hello Graham85,

If you are not using ReadyNAS, please create a new conversation under Home Networking board.

Regards,