This topic has been marked solved and closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.
The My Products Netgear page shows checkmarks for PHONE, CHAT, and email support on this device but there are no icons to start a chat and no phone number to call to connect with someone to help me resolve my problem. A small window pops up entitled "Product Warranty Information" when I click on any of the checkmarks. Although a few days ago I uploaded a "Proof orf Purchase", the pop up is still requesting it.
With nowhere else to turn, I sent an email to customer.service@netgear.com three days ago with the following request for help. I have received no response, not even an automated acknowledgement that they received it.
Here is the problem I emailed seeking support:
- I just purchaserd a 2nd drive and want to set-up mirroring.
- I have forgotten the admin password,
- I have forgotten my answer to the security question for a password reset.
I need tech support to help me get back in to the set-up/configuration services as an admin since I'm locked out except for the user account I set up to use on a daily basis.
Once this is resolved, it would be helpful for future issues to know how to get to a chat with a tech support person, what their tech support email address is, and what the phone numbers and hours are for tech support.
If there is a hard reset of some kind that will not wipe out my existing saved files, I wouldnt mind rebuilding the user accounts.
You can do an OS reinstall so it will reset the NAS admin password to default without losing your data. You may check this link for the steps on how to access the boot menu and select the OS Reinstall.
If you are located in the North America region, the phone number that you can contact for the ReadyNAS support is 1-888-6384327 (NETGEAR). They are open 24x7. You should also be able to open an online ticket here.
You can do an OS reinstall so it will reset the NAS admin password to default without losing your data. You may check this link for the steps on how to access the boot menu and select the OS Reinstall.
If you are located in the North America region, the phone number that you can contact for the ReadyNAS support is 1-888-6384327 (NETGEAR). They are open 24x7. You should also be able to open an online ticket here.
We’d greatly appreciate hearing your feedback letting us know if the information we provided has helped resolve your issue or if you need further assistance.
If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as a solution so others can be confident in benefiting from the solution.
The NETGEAR community looks forward to hearing from you and being a helpful resource in the future!
