Message fields in some mails from "NETGEAR community <community@netgear.com>" are not filled in

[dsnpevl]

Accasionally I receive notification mails from this Netgear Community. There seems to be a problem with the messages with the title "Did you get the answer you needed?". The variable fields ($.....) are not replaced with the actual message details and are still visible in the mail. See the image below.

The message also mentions that a "thanks for sharing" reply has been accepted as a solution. But I didn't accept any reply as a solution on this post. So the notification mail is incorrect, incomplete and confusing. Not sure why this happens, but I hope this can be fixed.

Example of faulty mail message

[StephenB]

I get these from time to time myself.  Hopefully they will track it down and fix it.

[JohnCM_S]

Hi dsnpevl,

Thank you for reporting this error. We will check on this.

Regards,

[dsnpevl]

Well, to illustrate the problem, here's the flawwed mail that I get based on @StephenB 's reply. Eventhough I haven't accepted this as a solution, the system seems to want to automatically accept this reply as a solution after 7 or 8 days? And the variables are still not filled in.