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NAS: After normal powerup blue light flashes twice then nothing - No LAN LEDs - No HDD LEDs
NAS has been in service for for a few years. Disks have been in service for a few years. Was plugged into a UPS system, but the storm knocked power out longer than the battery lasted, so was abruptly shutdown. Since this has happened, unit when powered on the blue power button blinks like normal, you briefly see HDD1 light on for just a flash, the the activity light blinks, then once all the normal boot up routine ends, the blue power button blinks twice, then no more activity lights nor HDD1 or HDD2 lights ever.
Fan is spinning as normal Blue power light after blinking two times after bootup routine, stays solid blue the remainder of the time
In addition -- No link or activity lights on LAN port 1 or LAN port 2. Completely dark.
I have lots of data on these drives I would like to preserve, and find it almost impossible that both drives died in tandem. The drives I'm using are:
Seagate Enterprise ST10000NM0086, both drives were purchased together and installed together.
That worked! I'm in. Shares and volumes look in-tact. You sir are a f***ing genius. @netgearGive this person a promotion and a raise. Dead serious. I've risen from the ashes.
Man, I'm about done with 2020. Not even safe working from home these days.
Re: Backup strategies, I'm assuming you had something in mind like online? Care to offer up suggestion? This is about 3-4 months of my life's work. I trusted it to Netgear and now glad I did. Got a bit bumpy there, and not going to lie was scared. I want to be prepared 100% for future.
I was sure that a NAS, with UPS + Enterprise drives in RAID 1 was good enough. I attached a screenshot here, so you can see, I don't run anything exotic on here, solely used for work, no apps.
Thanks again @StephenB you saved my bacon. If you're ever in the SW corner of Ohio. Lunch is on me mate.
Re: NAS: After normal powerup blue light flashes twice then nothing - No LAN LEDs - No HDD LEDs
Here's a picture of the sticker on the bottom of the unit. I've edited out the S/N# and MAC addresses, but can send original via email to support if needed.
Model: RN31200|ReadyNAS 300 Series 2- Bay (Diskless)
Re: NAS: After normal powerup blue light flashes twice then nothing - No LAN LEDs - No HDD LEDs
So, you have an UPS, but the NAS is not montitoring it so it can do a proper shut-down when the battery reaches critical charge? That elimnates a big part of what an UPS does for a NAS.
What status does RAIDar give you? What status does it give if you boot without the drives?
Re: NAS: After normal powerup blue light flashes twice then nothing - No LAN LEDs - No HDD LEDs
1) Cheap UPS, 400W. Didn't do anything like that. It's now attached to a Cyberpower 900W UPS that does. 2) Cannot be seen with the newest RAIDar app from Desktoip 3) Without drives, it boots up similar, all up until the point where the blue light flashes twice, but instead of twice it flashes once - then goes dark. No lights on front at all - fan still spins - but no lights at all.
4) Tried also with 1 HDD, then 2HDD - same result as #3
Re: NAS: After normal powerup blue light flashes twice then nothing - No LAN LEDs - No HDD LEDs
Thank you!
I am going to try all these recommendations right now, I just wanted you to know that I saw this and am acknowledging it. I will update my status when these three things have been accomplished.
1) RAIDar without disk detection 2) USB Recovery Tool 3) Try and hook to a computer with my SATA Dock 4) Check registration status on warrany. Yes, this was purchased new. I am the original owner. Disks were purchased separately (was not preloaded) I bought just the chassis.
My drives have a 10yr warranty. I just hope the data isn't gone. Being their enterprise-class, I doubt it's disk failure. I think this chassis is toast but will give all this a shot.
I also have another NAS, but I can't introduce them to that since it will format the disks. It's a much newer ASUSTor AS5304T 4-Bay. Currently it has 4x 10TB Seagate Ironwolf Pro's in it. This Netgear was my project NAS for work, the ASUSTor is more of a family media sharing device.
My drives have a 10yr warranty. I just hope the data isn't gone. Being their enterprise-class, I doubt it's disk failure.
While enterprise drives are designed for higher workloads, that doesn't mean they don't fail. I'm not saying that it's the mostly likely failure - just that it does need to be ruled out.
Unexpected shutdowns can result in an out-of-sync array (due to lost disk writes). But RAID-1 is less subject to that problem than other RAID modes, so if the disks are ok the odds of data loss should be slight. You might consider putting a backup plan in place for the NAS when you get everything back (also for the Asus). RAID isn't enough to protect the data.
I think this chassis is toast but will give all this a shot.
It sounds more like the chassis to me also (or maybe the power brick).
However, an unplanned shutdown won't normally damage the NAS chassis. A power surge could do that - and if it did, it might have damaged both the disks and the chassis.
I followed the directions to a "T" and it worked flawlesssly. Back up, solid blue light - both lights on HDD1 and HDD2 and CAN SEE it now in RAIDar. The "outage" might have corrupted the OS previously. It is now hooked to a much more advanced UPS system.
Checking work on here now as we speak to see if all shares are "in-tact"
Having problems with credentials now logging in through RADar Web Browser Or SMB over network seeing the unit by it's old name
I've tried the password I've used for months (not working) I Googled the "deafult password" for Netgear ReadyNAS units, it's "supposed to be" -- password (doesn't work) I've tried recovering my password in the browser window after clicking cancel, entering my email address (registered to product) and answering my private question but all I get is a spinning blue wheel. (Never gets past this wheel, and never receive an email)
The recovery question even being case sensitive is a name, so it would always be a capital letter.
Other ideas for this part or a different default password than "password" ?
UPDATE: Added a screenshot of blue wheel (blacked out sensitive data)
Re: NAS: After normal powerup blue light flashes twice then nothing - No LAN LEDs - No HDD LEDs
That does look encouraging - though the password issue is unexplained.
If the Os reinstall doesn't fix it, then it'd be best to use per-incident paid netgear support (my.netgear.com). Or try the beta mdadm/btrfs packages, and offload the data.
I realized I didn't answer your question "When you did the USB recovery, did you use the firmware currently on the NAS, or did you use something old?"
I created a new image to a USB stick (one with an activity light on it)
Used the image from where the help file sent to me to use (most recent) Performed the recovery on the front USB port
I just used Edge instead of Firefox, since with some IT things it works and some other browsers don't. I do get certificate errors trying to visit this device from both Firefox and Edge.
I just used Edge instead of Firefox, since with some IT things it works and some other browsers don't. I do get certificate errors trying to visit this device from both Firefox and Edge.
That is normal - the NAS uses self-signed certificates. That does allow encryption, but a self-signed certificate inherently can't be verified - so the browsers will generate errors. You can save a security exception in firefox - or just click through it.
Re: NAS: After normal powerup blue light flashes twice then nothing - No LAN LEDs - No HDD LEDs
Is this "data safe?"
Which pages is it on? I hit the PDF up on the ReadyNAS model I own and didn't see anything on OS reinstall on specific model there. Just different ways to boot into different "bare metal" setups
Which pages is it on? I hit the PDF up on the ReadyNAS model I own and didn't see anything on OS reinstall on specific model there. Just different ways to boot into different "bare metal" setups
I already gave you a link to the hardware manual and gave you the pages.
That worked! I'm in. Shares and volumes look in-tact. You sir are a f***ing genius. @netgearGive this person a promotion and a raise. Dead serious. I've risen from the ashes.
Man, I'm about done with 2020. Not even safe working from home these days.
Re: Backup strategies, I'm assuming you had something in mind like online? Care to offer up suggestion? This is about 3-4 months of my life's work. I trusted it to Netgear and now glad I did. Got a bit bumpy there, and not going to lie was scared. I want to be prepared 100% for future.
I was sure that a NAS, with UPS + Enterprise drives in RAID 1 was good enough. I attached a screenshot here, so you can see, I don't run anything exotic on here, solely used for work, no apps.
Thanks again @StephenB you saved my bacon. If you're ever in the SW corner of Ohio. Lunch is on me mate.
Re: Backup strategies, I'm assuming you had something in mind like online? Care to offer up suggestion? This is about 3-4 months of my life's work. I trusted it to Netgear and now glad I did. Got a bit bumpy there, and not going to lie was scared. I want to be prepared 100% for future.
Note there are quite a few physical threats to your data - theft, fire, flood, and nearby lightning. And of course user error and malware/ransomware.
There are a couple of options. USB backup is one approach -using the built-in backup jobs in your NAS. If you have enough storage, you could also consolidate everything (backing up everything from the primary NAS to the second one). That's one thing I do myself. If you turn off SMB on the secondary NAS, then that does give some insulation from malware.
Cloud backup could also be part of the mix - though it can be harder to set up, and backing up/restoring everything won't be very fast. I also use this for disaster recovery.
