NAS RN214 will not boot up

[whclcdr_sav]

hello.....was trying to upgrade the firmware on my NAS RN21400. something happened during the upgrade and now the sysytem will not boot up and is not accessible via the web portal.  Display shows booting up 96% and has been stuck there for over 24 hours.  any suggestions?  I would like to keep the data that I have in the drives.

[whclcdr_sav · Accepted solution]

tried twice....defaults to a boot menu and stays there.   in teh instructions there is comething called a Backup button.   where / what is this located at??

[StephenB]

Perhaps try an OS reinstall from the front panel next.  See pages 58-59 here: http://www.downloads.netgear.com/files/GDC/READYNAS-100/ReadyNAS_%20OS6_Desktop_HM_EN.pdf

[whclcdr_sav]

thank you stephen.  Will this delete the files I have stored on the NAS currently?

[StephenB]

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@whclcdr_sav wrote:

thank you stephen.  Will this delete the files I have stored on the NAS currently?

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No.  It will

• reset the nas admin password to password
• reset the network configuration to use DHCP with no bonding
• turn off volume quota

Other settings shouldn't be changed, and data shouldn't be affected.

[whclcdr_sav]

Tnanks....trying it now

[whclcdr_sav · Accepted solution]

tried twice....defaults to a boot menu and stays there.   in teh instructions there is comething called a Backup button.   where / what is this located at??

[whclcdr_sav]

found the button....to the lft of the power button

[whclcdr_sav]

please close case...it is now operatiing..  Thanks Stephen!!