NetGear ReadyNAS RN31600 Diskless NAS Array admin password impossible to reset....

[wbisct]

Can anyone provide a hotfix to reset the admin password without erasing my data? Can it be done with disks taken out? OS reinstall from boot menu did not work...

I have created another admin account I use on it before when I set it up first.... does this help?

[michaelkenward]

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

This section is for help with routers.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

ReadyNAS Network Storage: Official NETGEAR Community

You might like to search there for messages related to your problem.

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

Check for various troubleshooting tips.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

[wbisct]

Ah bummer yes true.... Lonnng day today... Tired... 😔

[michaelkenward]

This place is a rat's nest. People get lost all the time.

[StephenB]

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@wbisct wrote:

Can anyone provide a hotfix to reset the admin password without erasing my data? Can it be done with disks taken out? OS reinstall from boot menu did not work...

---

OS reinstall is the correct process - but it needs to be done with the disks in.  

It will

1. reset the admin password back to password
2. reset the IP configuration to DHCP with no bonding
3. turn off volume quota (which can be turned on again from the volume settings wheel).

[NiveditaP]

Hello @wbisct 

OS-reinstall is a safe method and the data is not impacted at all.  

It reinstalls the firmware from the internal flash to the disks. Use the OS reinstall boot mode when the system crashes and corrupts some configuration files. OS reinstall boot mode also resets some settings on your storage system, such as Internet protocol settings and the administrator password, to defaults.

Please find the attached links for reference:

1. https://kb.netgear.com/23005/How-do-I-access-the-boot-menu-on-my-ReadyNAS-316-516-716 

2. https://kb.netgear.com/29760/How-do-I-recover-a-lost-or-forgotten-administrator-password-on-my-Ready... 

Have a lovely day,
Nivedita Pa
Netgear Team

[NiveditaP]

Hello @wbisct 

OS-reinstall is a safe method and the data is not impacted at all.

It reinstalls the firmware from the internal flash to the disks. Use the OS reinstall boot mode when the system crashes and corrupts some configuration files. OS reinstall boot mode also resets some settings on your storage system, such as Internet protocol settings and the administrator password, to defaults.

Please find the attached links for reference:

1. https://kb.netgear.com/23005/How-do-I-access-the-boot-menu-on-my-ReadyNAS-316-516-716 

2. https://kb.netgear.com/29760/How-do-I-recover-a-lost-or-forgotten-administrator-password-on-my-Ready... 

Have a lovely day,
Nivedita Pa
Netgear Team