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New Seagate disk ST4000VN008 dead?

mfat
Aspirant

New Seagate disk ST4000VN008 dead?

I just purchased ReadyNAS 212 with two new Seagate ST4000VN008 4TB drives.  Upon initial install of the drives startup of the NAS for the first time one of the disks reported errors and the volume reported as "degraded".   Upon reboot the "bad" disk is trying to sync and gets about 5 minutes into the process before making a ominous noise - a sort of repeating spin up/spin down.  I have shut down the NAS and rebooted again, swapping the drives in the bays and get the same results. The NAS then says the disk has synced but the disk is not recognized and the sound persists.   I am guessing the disk was bad to start with.   Can anyone help confirm this?

 

Thanks!

Model: RN212|2 BAY Desktop ReadyNAS Storage
Message 1 of 10
mdgm-ntgr
NETGEAR Employee Retired

Re: New Seagate disk ST4000VN008 dead?

What errors were reported for the disk?

 

It does sound like a bad disk. You could hook the disk up to a PC and test it using SeaTools if you want.

Message 2 of 10
mfat
Aspirant

Re: New Seagate disk ST4000VN008 dead?

Yes,  The disk reported two errors - "High reallocated sector count" and "high uncorrectable error count"

 

 
Warnings
 
Info
  
Last record:
Thu Dec 29 2016 2:27:40
Total records: 35
  Page of 1  
Thu Dec 29 2016 2:27:40 Disk: Disk in channel 1 (Internal) changed state from ONLINE to FAILED.
Thu Dec 29 2016 2:26:14 Volume: The resync operation finished on volume data. However, the volume is still degraded.
Thu Dec 29 2016 1:52:07 Disk: Detected high reallocated sector count: [892] on disk 1 (Internal) [ST4000VN008-2DR166, WDH1F5TL] after 1 power-on hours. This condition often indicates an impending failure. Be prepared to replace this disk to maintain data redundancy.
Thu Dec 29 2016 1:52:07 Volume: Resyncing started for Volume data.
Thu Dec 29 2016 1:51:54 System: ReadyNASOS background service started.
Thu Dec 29 2016 1:51:51 Volume: Volume data is Degraded.
Thu Dec 29 2016 1:49:41 System: The system is shutting down.
Thu Dec 29 2016 1:00:07 Volume: Volume data is Degraded.
Thu Dec 29 2016 0:46:06 System: ReadyNASOS background service started.
Thu Dec 29 2016 0:46:06 Volume: Volume data is Degraded.
Thu Dec 29 2016 0:44:53 System: The system is shutting down.
Thu Dec 29 2016 0:36:13 Volume: The resync operation finished on volume data. However, the volume is still degraded.
Thu Dec 29 2016 0:02:54 Disk: Detected high reallocated sector count: [566] on disk 2 (Internal) [ST4000VN008-2DR166, WDH1F5TL] after 1 power-on hours. This condition often indicates an impending failure. Be prepared to replace this disk to maintain data redundancy.
Thu Dec 29 2016 0:02:53 Volume: Resyncing started for Volume data.
Thu Dec 29 2016 0:02:41 System: ReadyNASOS background service started.
Thu Dec 29 2016 0:02:38 Volume: Volume data is Degraded.
Wed Dec 28 2016 23:57:39 System: The system is shutting down.
Wed Dec 28 2016 23:55:13 Disk: Disk in channel 2 (Internal) changed state from RESYNC to FAILED.
Wed Dec 28 2016 23:55:13 Volume: The resync operation finished on volume data. However, the volume is still degraded.
Wed Dec 28 2016 23:23:08 Disk: Detected high uncorrectable error count: [40] on disk 2 (Internal) [ST4000VN008-2DR166, WDH1F5TL]. This condition often indicates an impending failure. Be prepared to replace this disk to maintain data redundancy.
Wed Dec 28 2016 23:23:08 Disk: Detected high reallocated sector count: [476] on disk 2 (Internal) [ST4000VN008-2DR166, WDH1F5TL] after 0 power-on hours. This condition often indicates an impending failure. Be prepared to replace this disk to maintain data redundancy.
Wed Dec 28 2016 23:22:13 Volume: Resyncing started for Volume data.
Wed Dec 28 2016 23:22:03 Disk: Disk Model:ST4000VN008-2DR166 Serial:WDH1F5TL was added to Channel 2 of the head unit.
Wed Dec 28 2016 23:21:39 Disk: Disk Model:ST4000VN008-2DR166 Serial:WDH1F5TL was removed from Channel 2 of the head unit.
Wed Dec 28 2016 23:08:25 Volume: Volume data health changed from Redundant to Degraded.
Wed Dec 28 2016 23:08:25 Volume: The resync operation finished on volume data. However, the volume is still degraded.
Wed Dec 28 2016 22:56:21 Volume: Resyncing started for Volume data.
Model: RN212|2 BAY Desktop ReadyNAS Storage
Message 3 of 10
mfat
Aspirant

Re: New Seagate disk ST4000VN008 dead?

Also, the power light on the NAS is now blinking in a double blink fashion-IE. blink, blink, pause - blink, blink, pause - etc.  The disk led (on the failed disk) is blinking continuously. 

 

What does the blink blink, pause mean?

 

Thanks!

 

 

Model: RN212|2 BAY Desktop ReadyNAS Storage
Message 4 of 10
FramerV
NETGEAR Employee Retired

Re: New Seagate disk ST4000VN008 dead?

Hi mfat,

 

I tried checking but we do not seem to have the LED pattern legend for the new ReadyNAS units.

 

Were you able to finish the test being requested? It should give us more information about the status of the HDD compared to the LED pattern.

 

 

Regards,

FramerV
NETGEAR Community Team
Message 5 of 10
mfat
Aspirant

Re: New Seagate disk ST4000VN008 dead?

I do not have a PC available to test the HDD.  I am going to return it and request a replacement drive.

 

I am still wondering about the LED pattern error.

 

Thanks.

Message 6 of 10
FramerV
NETGEAR Employee Retired

Re: New Seagate disk ST4000VN008 dead?

Hi mfat,

 

Thanks for the update. I will check if I can inquire about the LED patterns on the new units.

 

 

Regards,

FramerV
NETGEAR Community Team
Message 7 of 10
theet32
Aspirant

Re: New Seagate disk ST4000VN008 dead?

Hi, I have had similar issue with Readynas DUO v2. After about one year of using two 2TB Seagate SV35 in RN DUOv2, both of them started to be very slow on data transfer and sometimes went offline. I removed it and connected to my PC and then I tried the long S.M.A.R.T. test. No error was found, but both drives have even after formatting very unstable output performance, particularly at write. It looks as if RN2v2 has caused some kind damage to the control electronics of these drives.

Message 8 of 10
theet32
Aspirant

Re: New Seagate disk ST4000VN008 dead?

Hi, I have had similar issue with Readynas DUO v2. After about one year of using two 2TB Seagate SV35 in RN DUOv2, both of them started to be very slow on data transfer and sometimes went offline. I removed it and connected to my PC and then I tried the long S.M.A.R.T. test. No error was found, but both drives have even after formatting very unstable output performance, particularly at write. It looks as if RN2v2 has caused some kind damage to the control electronics of these drives.

Message 9 of 10
FramerV
NETGEAR Employee Retired

Re: New Seagate disk ST4000VN008 dead?

Hi theet32,

 

Thanks for the input. Might be compatibility. Have you replaced the drives?

 

@mfat,

 

How are the drive replacements?

 


Regards,

FramerV
NETGEAR Community Team
Message 10 of 10
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