OSX Catalina access problems

[Goliver]

I recently upgraded to MACOS  Catalina 10.15.7

Initially my Ready NAS worked but it subsequently dropped off the network and nothing I do will let me connect to it.

READYCLoud web access works

MACOS Mojave on MACBOOK pro on same network works

ROKU PLEX apps work

Admin from the MACBOOK Pro has access

I can't even connect to the nas using an IP address from chrome to access admin funcitons.

Backing out of Catalina is non-trivial .   Is there anything that can be done on the NAS side to enable MACOS Catalina accesss?

[StephenB · Accepted solution]

I'm not a Mac owner, so I can't offer much help.  Catalina has been out a while, and there haven't been a lot of posts here on issues (though there have been a couple).

You might want to go to system->settings->services->SMB and enable "Legacy Windows Discovery" and "Enhance MacOS" and see if they help.  Perhaps also enable UPnP.

If that doesn't help, you could try to add the NAS name and IP address to the Catalina hosts file.  That should resolve any name resolution issues, but it is apparently isn't that easy to do.  https://www.imore.com/how-edit-your-macs-hosts-file-and-why-you-would-want

If you do edit the hosts file, make sure you reserve the NAS IP address in your router.

But these steps won't resolve issues accessing the NAS by IP address (or issues with not being able to connect to https://nas-ip-address/admin).  If you are using AFP for access, you might try switching to SMB.

[StephenB]

What firmware are you running?

Can you connect to the NAS from another PC?

[Goliver]

Firmare 6.10.3

I can connect to the NAS using its ip address and login as admin from Chrome on a Macbook Pro.

Finder was working on this MACbook  but it just dropped access ..."Connection failed"

My IMAC cannot access the NAS with finder and trying to access admin using th ip address doesn 't complete

I am wondering if I should boot my NEST WIFI?

cheers

[Goliver]

PLEX access from a ROKU and READYCLOUD access continue to work

[StephenB]

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@Goliver wrote:

I am wondering if I should boot my NEST WIFI?

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Sounds like a good next step.  Maybe reboot the NAS while you are at it.

[Goliver]

thanks.   wifi reboot had no effect on the problem

[StephenB]

Maybe confirm that you can ping the NAS.  https://support.apple.com/en-za/guide/mac-help/mchlp1003/10.15/mac/10.15

[Goliver]

Can't see a network utility in the app directory but I did open Terminal and do a ping on it.

Ping worked fine so the NAS is responding

[StephenB · Accepted solution]

I'm not a Mac owner, so I can't offer much help.  Catalina has been out a while, and there haven't been a lot of posts here on issues (though there have been a couple).

You might want to go to system->settings->services->SMB and enable "Legacy Windows Discovery" and "Enhance MacOS" and see if they help.  Perhaps also enable UPnP.

If that doesn't help, you could try to add the NAS name and IP address to the Catalina hosts file.  That should resolve any name resolution issues, but it is apparently isn't that easy to do.  https://www.imore.com/how-edit-your-macs-hosts-file-and-why-you-would-want

If you do edit the hosts file, make sure you reserve the NAS IP address in your router.

But these steps won't resolve issues accessing the NAS by IP address (or issues with not being able to connect to https://nas-ip-address/admin).  If you are using AFP for access, you might try switching to SMB.

[Goliver]

Thank you for your efforts.   I took a leap and simply did a factory reset of the NAS (all the data was backed up ).    It is now 

working fine and is visible on Macbook and IMAC.      Restoring data is a pain but this did resolve the issue (although when it will come back is anyone's guess).

cheers