When i press the power button, the device displays "NETGEAR Storage Welcome_" and gets stuck there. I momentarily see number 1 HD light (green) and goes off and at the same time I see "Act" light for a few seconds and then i only have a device with thw aforementioned message stuck on its screen and the power button flashing blue. I can find and connect only one folder out of several. The raidar repots the device as offline. I can not reset the device since it does not give me any options after turning the power on while pressing the reset button, just gets stuck on the same message. Please help
What is the firmware version? I think the latest, over 6.1....
How many disks are inserted? 4
Are the disks empty, no partition and new? No, they were on a RAID 10 configuration and the directory structure looked like this:
home
admin (this has a red x on it, I can see it in windows explorer even if the NAS is shut down so I guess is some kind of offline folder but i cannot access it since windows say i have norights or something)
c3ris (this one i do not still have access, and I can see/manipulate data even if the NAS is shut down so I guess is some kind of offline folder
photos - LOST
music videos - LOST
etc - LOST
Is it connected to a router/switch? yes with an ip of 192.168.1.50
I think that my house experienced a severe power surge (i was away for some days) which destroyed the splitter connected to the router. Since my nas has the ability to power on automatically when the power comes on after a disruption it must have been on during this surge
Finally i have to say that I was using a USB with a safety key to secure the NAS.
When did you update the firmware? 6.6.1 has been released just recently. Please check if you can download the logs through RAIDar then send it including the link to this topic and a summary of the issue. I hope you do have backup of the data as it appears to be a possible data recovery.
How's the HDD LEDs and what does it say on the RAIDar about the HDDs?
I do not really remember details about the updates, i just know that every time i was prompted to update, I did plus I usually have these things to auto-pdate. RAIDar does not see the NAS even when it is powered on (of course it is stuck on "Welcome ...). Moreover i can not do a reset (power off - press reset with a pin - power on), i mean i do it but nothing happens (still stuck on "Welcome...") I am considering a motherboard fault? As for HDD LEDs i momentarily see nuber 1 go green briefly and nothing else (then Act lights and goes off, and Power button continues blinking blue). I am lost....
at some point i managed to press a button called chat and it said that it was not available at that time. since then i was not able to replicat ethos action and find the option again. My problem is that i live in Greece and there is no local support.....
I checked again your profile and found that you were able to submit a ticket. I also tried getting to CHAT support using the SN of your product and I was able to get to the part where it asked for personal info which I believe will launch the CHAT windows once done. Were you able to get to that part?
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Back again... Did not try anything new. I still get "Live chat is unavailable at the moment" (i do not know their workong hours - thought 24/7!?). A new piece of info is that i use a USB flash drive for security could that cause the problem? Thanks
