READY NAS 102

[Nube09]

HELLO, CAN SOMEONE HELP ME. MY SON HAS GONE TO STUDY AWAY. AND IT HAS A PROBLEM ACCESSING THE NAS, THE RESIDENCE HAS WIFI. 
AND YOU CANNOT ACCESS THE NAS AT ANY TIME, BECAUSE IT CAN BE. HOW CAN YOU SOLVE IT? IT WAS ONCE, BUT NOW IT'S NO LONGER.
CAN SOMEONE HELP US.

[StephenB]

Do you know how to access the NAS admin web UI?

[Nube09]

Yes, but it is slow and bad at the file viewing level, since it is via Wi-Fi.

You need the program to work.

To manage the nas from the windows file manager.

[StephenB]

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@Nube09 wrote:

Yes

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Are you seeing any errors on the log page?

Have you tried rebooting the NAS from the web ui?

Also, what errors are you getting when you try to use file explorer?

[Nube09]

No, it stays connecting with no results.

If it does not work.

I don't use the file explorer, because it doesn't start the nas from the Readyloud app.

Thank you

[StephenB]

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@Nube09 wrote:

I don't use the file explorer, because it doesn't start the nas from the Readyloud app.

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Are you saying you use ReadyCloud????

Can you try file explorer?  Enter \\hostname in the address bar (substituting the real NAS name for the hostname placeholder).  Be careful to use the correct slash - //hostname will launch your browser, which we don't want.

[Nube09]

It is already another way, but in the same network.

it's not the same lan, that's the problem.

Thanks a lot.

[StephenB]

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@Nube09 wrote:

It is already another way, but in the same network.

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Can you ping its IP address?

[Nube09]

I do not can.

[StephenB]

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@Nube09 wrote:

I do not can.

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Sorry, I am having trouble if you are saying

• "yes I can ping the IP address"
• "no I can not ping the IP address" 

or maybe

• "I don't know how to do that".

It would be helpful to have a description (perhaps a diagram) on how your network is set up, including any subnets you have on different LAN segments.

[Nube09]

"no I can not ping the IP address".

[StephenB]

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@Nube09 wrote:

"no I can not ping the IP address".

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Thanks.  Then you must not be able to open the NAS web ui either.

That you tried restarting the NAS?

To gracefully shut down your system using the Power button:
1. Press the Power button.
The Power LED blinks, prompting you to confirm the shutdown.
2. Press the Power button again.
The system shuts down gracefully

Then power it back on again.

[Nube09]

The web interface does work and I did try rebooting the NAS.

The computer is not on the LAN

[StephenB]

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@Nube09 wrote:

The web interface does work and I did try rebooting the NAS.

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Are you using ReadyCloud to reach the web interface? Or just browsing to the web interface?

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@Nube09 wrote:

The computer is not on the LAN

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Are you meaning to say that it is connected to your home wifi (but not ethernet)?

[Nube09]

YES, I AM USING READYCLOUD TO ACCESS THE WEB INTERFACE, BUT I WOULD LIKE TO ACCESS MY NAS DIRECTLY FROM READYCLOUD.

I am connected to the Wi-Fi of a different house than where the device is installed.

[StephenB]

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@Nube09 wrote:

YES, I AM USING READYCLOUD TO ACCESS THE WEB INTERFACE, BUT I WOULD LIKE TO ACCESS MY NAS DIRECTLY FROM READYCLOUD.

I am connected to the Wi-Fi of a different house than where the device is installed.

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Ok.  I don't use ReadyCloud myself, so I can't help much on this. 

1. Is this a new problem, or have you always had this performance issue?
2. Have you tried rebooting the NAS using the web interface?

[Nube09]

If it's a new problem

and

Yes I have tried rebooting the NAS from the web.

[StephenB]

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@Nube09 wrote:

If it's a new problem

and

Yes I have tried rebooting the NAS from the web.

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Ok/  Have you tried speedtest.net to check that your home's internet speed (upload and download) hasn't changed?

[Nube09]

No. but it has changed because it goes through wifi and before it was fiber.

I am in a student residence and it goes through wifi.

I don't know how to solve the problem

[StephenB]

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@Nube09 wrote:

No. but it has changed because it goes through wifi and before it was fiber.

I am in a student residence and it goes through wifi.

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It might be an internet speed issue on your end (and not the NAS or ReadyCloud).

Try going to speedtest.net in your browser, and let us know the upload and download speed it measures.

[Nube09]

60 up and down

[StephenB]

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@Nube09 wrote:

60 up and down

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Ok.  That is faster than 5 GB/hour. 

Are you seeing sluggish speeds when downloading a large file from a website (not the NAS)?

Also, when you say 5 hours for 25 GBs, is this for a single 25 GB file?  Or is it for a folder that holds a lot of small files?

[Nube09]

I don't understand what you mean.

The Problem is that you cannot access the NAS from the readycloud application.

[StephenB]

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@Nube09 wrote:

I don't understand what you mean.

The Problem is that you cannot access the NAS from the readycloud application.

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Sorry, there is another thread focused on a performance/speed problem, and I got that tangled up with this one.

But you can reach the NAS using readycloud.netgear.com?