RN 104 freezing/not responding/locking up with FW 6.4.0

[NetworkMechanic]

RN 104 keeps freezing and becomes unresponsive (even the lcd screen freezes). I have to disconnect the power supply everytime. It tries to resync the data, but it freezes at random points. 

3x 1 TB harddrives. 

FW 6.4.0

Thanks.

[BrianL2]

Hi NetworkMechanic,

Welcome to the community!

Is there an external USB plugged in to your NAS? I also suggest to check if both disk spin down and power timer feature are enabled, have them disabled and see if the freezing behavior continues.

Kind regards,

BrianL

NETGEAR Community Team

[NetworkMechanic]

Thank you!

No, I don't have a usb device plugged in. I did have the power timer and the disk spin down enabled. I have disabled them now. 

I'll reply in a few days to see if the RN is freezing. 

Thank you for the reply. 

[BrianL2]

Hi NetworkMechanic,

Sure! Just let us know if the same behavior stops or continues.

Kind regards,

BrianL
NETGEAR Community Team

[coxo01]

Hi, I am having the same problem. 

Everytime I copy over a file it crashes/freezes on 6.4. 

I then have to unplug NAS and as soon as it starts back up it starts a resync.

I can then copy over all the files I want while it resyncs, but after it finishes it resyncing and I copy over a new file it crashes yet again.

Been going on since the upgrade to 6.4

Please advise.

[robbobdean]

I have the same issue. I am using iSCSI for a backup exec v10 on W2008 connection as the software does not like mapped drives. I have now disable every feature on the RN 104 from cloud connections, snapshots, all apps, to ups and even any schedule jobs (scrub and defrag) and I changed the network connection to active backup. So far it seems to be working for a 3-4 days so far without issue.Check your logs to see if anything is scheduled to run.

Please keep me posted if you find out anything? BTW I tried the previous older 2 firmware versions and had the same issue. I have just started to download the logs and I'm going to watch for memory issues as per this link http://www.readynas.com/kb/faq/hardware/is_there_a_way_i_can_verify_if_my_memory_is_good.

B4N Dean

[NetworkMechanic]

It froze again. What else should I do?

[NetworkMechanic]

Mine froze again. I'm not sure if it happened when I was copying a file or just randomly. 

[coxo01]

Im almost 99.99% sure it has to do with this new 6.4.

I have 4 4TB discs in the the NAS. All the same brand/model.

EVERYTIME I copy it now crashes. When I unplug/replug it starts to resync. During this "resync period" which takes about 3 days I can copy over any file with no problem.

As soon as its resynced and I attempt to copy over a File it crashes and I have to do the whole 3 day process again.

I checked the discs and they all show no errors.

[coxo01]

Now its just RANDOMLY crashing.

[BrianL2]

Hi robbobdean, NetworkMechanic & coxo01,

Aside from running Memory test, kindly send us a copy of your current device logs so we can have a further look at your units to see what's wrong. You may also contact our support team for further assistance.

Kind regards,

BrianL
NETGEAR Community Team

[chris2172]

I have had the same issue and after reinstalling the Firmware it was resolved.

After reinstalling firmware all NIC's are unbonded.

As soon as I bond the NICs again it has the same issue.

I have left both NICs unbonded and I do not see an issue.

[NetworkMechanic]

I have emailed the logs and have included a url to this thread. 

-Thanks

[BrianL2]

Hi chris2172,

Thanks for sharing. We will keep an eye on this and test if we can reproduce the same problem that you've experienced.

Kind regards,

BrianL
NETGEAR Community Team

[BrianL2]

Hi NetworkMechanic,

I will check on the logs and keep you posted once I found something.

Kind regards,

BrianL

NETGEAR Community Team

[coxo01]

Hi,

Logs have been sent.

They can also be downloaded at:

http://we.tl/xhntChpNht

Issue happened again tonight.

Thanks,

Alfonso

[NetworkMechanic]

Ok. Thanks. 

I have just left my RN104 off, because of the issue. 

[BrianL2]

Hi coxo01 & NetworkMechanic,

Can you guys load the latest Beta firmware? Then update this thread if it fixes the problem with your ReadyNAS units or not.

Kind regards,

BrianL
NETGEAR Community Team

[chris2172]

Tonight I had to pull the plug on my ReadyNAS104 6.4.0 3 times, after I Installed ReadyNASOS 6.4.1-T21 (Beta 1) it is looking ok.

I will repost again if it fails over night.

[BrianL2]

Hi chris2172,

Thanks for the update. Kindly monitor the device and give us an update again. I am hopeful that affected units will get better and more stable with this new firmware.

Kind regards,

BrianL
NETGEAR Community Team

[chris2172]

Hi,

     I still experienced the issue after upgrading to ReadyNASOS 6.4.1-T21 (Beta 1).

After disabling the apps installed "Transmission for ReadyNAS" my system has become stable.

This configuration does not have a Bonded network and I will be rebonding the Network once the resync is completed.

[BrianL2]

Hi chris2172,

Thanks for the update. We will further investigate the transmission add-on to see what's wrong. 

Kind regards,

BrianL
NETGEAR Community Team

[coxo01]

Hi, just installed the Beta as instructed. Copied over 2 files fine (one by one). Proceeded to attempt to copy over a third and the unit froze up again. Had to unplug and replug the power and it started to Resync again.

Seems the issue still persists even with the Beta update.

Thanks,

coxo01

[kroche]

I am suffering from the same issue. Since updating the firmware to 6.4.0 the device hangs when I try to write new data with SMB. The only way to reset is to remove the power.

After booting I can read data with SMB or FTP. Then after a while SMB fails and the admin web page fails while FTP continues to work but only for reading.

[BrianL2]

Hi coxo01,

Have you tried the ReadyNASOS 6.4.1-T29 (Beta 2)?

Kind regards,

BrianL
NETGEAR Community Team