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Forum Discussion
RN102 sending duplicate alert emails to the same address
I have a RN102, and since updating to 6.10.x, I've received three emails, that are exactly the same, to the same email address, every time an alert is triggered. How can I stop these excess email...
jeremy-m wrote:
Does the following look like a correct configuration for /etc/frontview/alerts.conf?
email!!from_address <user> <user> <user> <user> <user> <user> <user> alert_contact,,
where from_address, <user> & alert_contact are all email addresses.
I have two email alert addresses set up. alert.conf has
email!!from_address alert_contact,,
from_address is the account used to send the alert (which of course also receives it) - xxx@yahoo.com in my setup, alert_contact is the email address I want to receive it on - yyy@gmail.com in my case.
If you see duplicates in the list, that likely is the problem.
StephenB wrote:
jeremy-m wrote:Does the following look like a correct configuration for /etc/frontview/alerts.conf?
email!!from_address <user> <user> <user> <user> <user> <user> <user> alert_contact,,
where from_address, <user> & alert_contact are all email addresses.
If you see duplicates in the list, that likely is the problem.
Agreed.
How do I get the required privileges, to remove the duplicate <user> entries in /etc/frontview/alerts.conf, via SSH?
jeremy-m wrote:
How do I get the required privileges, to remove the duplicate <user> entries in /etc/frontview/alerts.conf, via SSH?
Enable ssh in system->settings->services and check the box next to "password authentication".
Then log into the NAS as root ( e.g., ssh root@nas-ip-address), using the NAS admin password.
StephenB wrote:Then log into the NAS as root ( e.g., ssh root@nas-ip-address), using the NAS admin password.
I logged in as root, copied the file to alert.old, and removed the duplicate entires from alert.conf. I'm still getting three emails for each alert, even after rebooting.
Can you think of anything else I could do, to resolve this issue?
jeremy-m wrote:
StephenB wrote:
Then log into the NAS as root ( e.g., ssh root@nas-ip-address), using the NAS admin password.
I logged in as root, copied the file to alert.old, and removed the duplicate entires from alert.conf. I'm still getting three emails for each alert, even after rebooting.
Can you think of anything else I could do, to resolve this issue?
Can you look at alert.conf again, and see if the NAS has re-written it?
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