× NETGEAR will be terminating ReadyCLOUD service by July 1st, 2023. For more details click here.
Orbi WiFi 7 RBE973
Reply

RN102 unresponsive after initiating FW update from 6.10.6 to 6.10.7

StephenB
Guru

Re: RN102 unresponsive after initiating FW update from 6.10.6 to 6.10.7


@btwixt wrote:

Sandshark,

I reread your statement and wanted to clarify a point.

 

Re: "But the memory test also relies on UBOOT to at least get started."

 

The thing is, I am uncertain that memory test actually started as the rapidly flashing

POWER LED is used as an indication of many different events (unfortunately)

and may not mean memory test has started but that some error/event has occurred

not directly related to memory test.


I think @Sandshark is agreeing with you here - he's saying that the memory test relies on UBOOT, and if that isn't functioning, then the memory test might not have started.

Message 26 of 34
Sandshark
Sensei

Re: RN102 unresponsive after initiating FW update from 6.10.6 to 6.10.7

Yes, I am saying that both the memory test and normal booting could be adversely affected by a corrupted UBOOT.  A USB recovery is what I believe you should try next.

Message 27 of 34
btwixt
Guide

Re: RN102 unresponsive after initiating FW update from 6.10.6 to 6.10.7

Re: USB recovery

I have tried about two dozen times.

I've tried with about a dozen different flash drives.

Each try went as follows:

Insert flash drive, hold the BACKUP button, and apply power (unit is stuck in the state where it powers on without touching the power button.)

The POWER and BACKUP LED start flashing rapidly and there are a couple of bursts of activity indicated by the flash drive LED.

I have not yet released the BACKUP button (instructions say to hold it in for a full 30 seconds.)

The flash drive activity ends in about 6 seconds.

The POWER and BACKUP LED have been flashing rapidly since power application, and continue to flash.

30 seconds after power application I release the BACKUP button.

The POWER & BACKUP LEDs continue to flash.

The minimum amount of time until I remove power and try again has been 20 minutes.

(Is that long enough?)

A few attempts left power applied, POWER & BACKUP LEDs flashing madly away the whole time, for over 4 hours.

 

 

 

 

Message 28 of 34
btwixt
Guide

Re: RN102 unresponsive after initiating FW update from 6.10.6 to 6.10.7

Folks, I'm willing to try anything to resurrect this unit.
What are the chances of acquiring the necessary software / hardware documentation, including any debugging fixture details, to fix this thing?
Message 29 of 34
StephenB
Guru

Re: RN102 unresponsive after initiating FW update from 6.10.6 to 6.10.7


@btwixt wrote:
Folks, I'm willing to try anything to resurrect this unit.
What are the chances of acquiring the necessary software / hardware documentation, including any debugging fixture details, to fix this thing?

There isn't really much that can be repaired.  The chips aren't socketed (both memory and the CPU are soldered to the system board).

 

One easy thing - we never completely ruled out a power issue.  You could try connecting a power brick from one of the replacements you purchased, and see if the system boots normally.  Best to use a spare disk of course.

Message 30 of 34
btwixt
Guide

Re: RN102 unresponsive after initiating FW update from 6.10.6 to 6.10.7

In reply to StephenB:

Re: There isn't really much that can be repaired.
>With respect, Steven:
>This is, and always has been, a matter of will instead of capability.
>There are many surface-mount-capable repair facilities in the US.
>A local (to me) facility is even FAA and MIL-STD-2110/2111 approved.
>I doubt the Marvel chip is at fault (but even if it were, it is replaceable)
>and that leaves all the relatively easy stuff.
>The REAL obstacle would be getting hardware documentation and

>possibly sourcing parts.  And that would be a matter of will also.

 

Question about Marvell ARM chip:

Which one, exact part number please, does this unit use?

I would like to know if it is an SOC device with flash memory.

 

Re: power issue
>Tested, measured (both inside & out of failed unit), and substituted.
>I actually have four supplies to "play" with. All are 90W to 120W units,
>and very quiet from an electrical noise standpoint.

 

I am waiting for a reply on another post regarding testing the only thing
I haven't tested, the serial port.
If the serial port yields nothing, I am off in search of documentation.

 

FULL DISCLOSURE:
At some point while inspecting the insides of the failed unit I discovered
the battery was at 1.98V. I used a fixture to keep battery voltage applied
to the board while I replaced the battery. Even though the original battery
was in this poor condition during the OS update the RN102 was always on a UPS
and never lost power.

 

Message 31 of 34
StephenB
Guru

Re: RN102 unresponsive after initiating FW update from 6.10.6 to 6.10.7


@btwixt wrote:

In reply to StephenB:

Re: There isn't really much that can be repaired.
>With respect, Steven:
>This is, and always has been, a matter of will instead of capability.

 


Not convinced that the cost of repair is worth what you'd get.  We're talking about a 9 year old entry-level NAS.  But if you want to give it a try, of course you can.

 


@btwixt wrote:

 

Question about Marvell ARM chip:

Which one, exact part number please, does this unit use?

I would like to know if it is an SOC device with flash memory.

 


Netgear doesn't provide the hardware documentation you are looking for - and I don't work for them, and have no access to internal documentation.

 

Googling suggests it is an 88F6710.  But it's probably best if you look at the system board and confirm this. 

Message 32 of 34
Sandshark
Sensei

Re: RN102 unresponsive after initiating FW update from 6.10.6 to 6.10.7

Few users have the equipment to de-solder and solder ball grid array parts.  Many of the parts cannot be purchased in small quantities.  And just figuring out what part(s) need to replaced is going to be quite a task without a schematic.  The board most likely won't hold up to just replacing things until it's fixed. 

 

Even Netgear doesn't repair them.

 

So, at least for most, it is a matter of capability, not will.  If you have the appropriate equipment and skills needed, then go for it and please share whatever you learn with the forum.

 

Message 33 of 34
btwixt
Guide

Re: RN102 unresponsive after initiating FW update from 6.10.6 to 6.10.7

Thanks for all the input!

 

Yeah, the time & resources I spend messing with the failed unit are just part of my hobby.

Some people like picture puzzles or crosswords.  I like resurrecting broken machines.

 

Well folks, it's been fun.  Guess we'll leave this issue unresolved.

The unit died using the online update, causes unknown.

(Makes me wonder if the manual update would have been successful.)

 

If I learn more I'll post it, of course.

Message 34 of 34
Top Contributors
Discussion stats
  • 33 replies
  • 2548 views
  • 3 kudos
  • 3 in conversation
Announcements