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My RN104 seems to have powered down overnight (maybe there was a power failure?) but this morning it wont power up. The LAN port is blinking with activity (from the shared switch) but nothing happens when I press the power button. I've disconnected the power brick, and disconnected the power brink from the wall as well.
Is the unit dead or is there some other troubleshooting I could perform?
I've now tested the power supply, and I've getting +12VDC on the 2 pins on the flat side, ground on the other 2. That seems to indicate an issue with the chassis?
Well, it's powered down already. But won't power up, regardless of having disks, etc. Already have hardware RMA filed, so will wait for the replacement unit. Thanks!
I checked your profile and found that you have already spoken with one of the support experts and have processed a replacement for your chassis.
Make sure you label the disks like what Stephen said. Once you receive the replacement chassis, put the disks back to their respective bays while NAS is off. Then power on the NAS and see if RAIDar will detect the NAS and access the files.
Yes, thank you. There's actually another step before adding my disks back, and that is ensuring the replacement chassis has fw 6.5.0 or higher, no? That's what I'm currently on, and I believe I could corrupt my disks if the fw shipped is older.... Any idea if the RMA stock is kept current?
If the chassis has older FW that might get problems, in that event it is best to contact support and refer to the case number the support expert opened for you so it they will continue with it.
The replacement appears to have been exported to warehouse already. You use Adv. Ground so, I believe that is 3- 4days
