RN10400-100NAS won't power up, but power supply has green light

[Oz0ne]

Hi all,

My RN10400 recently stopped powering up.  The power supply shows a green light, but the unit doesn't have any power.  I don't know if I just need to replace the power supply or if there was a different hardware failure.  Is there anyway to rest the unit?  Anyone have any suggestions before I buy a replacement power supply.  If I need to replace the power supply can someone confirm P/N 332-10581-01 is what I need.  I found this on amazon as a replacement power supply. https://www.amazon.com/UpBright-Adapter-CAM090121-332-10581-01-3321058101/dp/B01M16J45U/ref=sr_1_1?i...

Thanks for any help

[Retired_Member]

In case it is connected to an UPS you might want to try connecting it directly to the wall instead.

[Oz0ne]

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@Retired_Member wrote:

In case it is connected to an UPS you might want to try connecting it directly to the wall instead.

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Great question. It is not connected to a UPS it is dirrectly connected to a wall socket.

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[Retired_Member]

Well, being paranoid, I would also try a different wall socket, if you have one in reach.

[Oz0ne]

Thanks for the suggestion.  I tried a different outlet and that still didn't solve anything.  guess I will try a new power supply

[Retired_Member]

Yup, that would be the next step. However, it could also be, that the power supply is fine, but the nas itself cannot use the power provided for whatever reason.

[StephenB]

You might want to check your warranty status - the 3 year warranty covers the power brick and the chassis.