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RN21400 cannot register
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I am not able to register my device. Looking for support. Says something went wrong when I try to register the device to my account. Error: Something went wrong! Please try again
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HiServiceMan77,
It seems that your email address is not appearing on our database. We added it back to the system. Can you check again if you can now register your device?
Regards,
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Re: RN21400 cannot register
@JohnCM_S or @Marc_V : Can you help?
@ServiceMan77 - you could also try sending an email to customer.service@netgear.com.
What issue are you needing help with?
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Re: RN21400 cannot register
Hi ServiceMan77,
Welcome to the Community!
You may send to me via PM (private message) the serial number of the device and also the email address that you are using for your MyNETGEAR account. I will check if I can do something about this.
Regards,
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HiServiceMan77,
It seems that your email address is not appearing on our database. We added it back to the system. Can you check again if you can now register your device?
Regards,
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Re: RN21400 cannot register
That was it. Thank you for the quick response.