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Orbi WiFi 7 RBE973
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RN21400 cannot register

ServiceMan77
Aspirant

RN21400 cannot register

I am not able to register my device. Looking for support. Says something went wrong when I try to register the device to my account. Error: Something went wrong! Please try again

Message 1 of 5

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JohnCM_S
NETGEAR Employee Retired

Re: RN21400 cannot register

HiServiceMan77,

 

It seems that your email address is not appearing on our database. We added it back to the system. Can you check again if you can now register your device?


Regards,

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Message 4 of 5

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StephenB
Guru

Re: RN21400 cannot register

@JohnCM_S or @Marc_V :  Can you help?

 

@ServiceMan77 - you could also try sending an email to customer.service@netgear.com.  

 

What issue are you needing help with?

 

 

Message 2 of 5
JohnCM_S
NETGEAR Employee Retired

Re: RN21400 cannot register

Hi ServiceMan77,

 

Welcome to the Community!

 

You may send to me via PM (private message) the serial number of the device and also the email address that you are using for your MyNETGEAR account. I will check if I can do something about this.


Regards,

Message 3 of 5
JohnCM_S
NETGEAR Employee Retired

Re: RN21400 cannot register

HiServiceMan77,

 

It seems that your email address is not appearing on our database. We added it back to the system. Can you check again if you can now register your device?


Regards,

Message 4 of 5
ServiceMan77
Aspirant

Re: RN21400 cannot register

That was it. Thank you for the quick response.

Message 5 of 5
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