RND200 v2 Not Being seen even after Netgear replaced on RMA

[Mickeyperks]

Hi All 

I have been chatting with tech support and they have exchanged my RND2000 V2 and still not getting seen but i have another Rack Unit Netgear ReadyNas and that is working perfectly and ideas?

it can be seen on my network just not by RAIDar 

Any ideas i have tried default password but only one that let me in admin was netgear1 but that takes me to shared folders but there are none because has not been setup?

Hair being pulled out as support are no help at all

Mike 

[StephenB]

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@Mickeyperks wrote:

Any ideas i have tried default password but only one that let me in admin was netgear1 but that takes me to shared folders but there are none because has not been setup?

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You need to use https://nas-ip-address/admin  Just using https://nas-ip-address won't work, it will redirect to https://nas-ip-address/shares.

Also, most browsers (including Chrome and Edge) have just dropped TLS 1.0 support.  That's a problem for this, since the older legacy NAS don't support TLS 1.2.  Internet Explorer will work.

[Mickeyperks]

This is what i see now

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@StephenB wrote:

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@Mickeyperks wrote:

Any ideas i have tried default password but only one that let me in admin was netgear1 but that takes me to shared folders but there are none because has not been setup?

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You need to use https://nas-ip-address/admin  Just using https://nas-ip-address won't work, it will redirect to https://nas-ip-address/shares.

Also, most browsers (including Chrome and Edge) have just dropped TLS 1.0 support.  That's a problem for this, since the older legacy NAS don't support TLS 1.2.  Internet Explorer will work.

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[StephenB]

FWIW, this is the original Duo (called a v1 here) - not the v2.

Can you let us know the browser you are using, and also confirm that you are using https://nas-ip-address/admin?

You might need to clear the browser cache.

Also, it would be useful to know what status RAIDar is seeing:  https://kb.netgear.com/20684/ReadyNAS-Downloads#raidar

[Mickeyperks]

Its version 2 

[StephenB]

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@Mickeyperks wrote:

Its version 2 

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The part numbers are confusing (v2 in the part number doesn't mean what you think it does).

The original Duo (v1)

• runs 4.1.x firmware
• uses a Sparc CPU
• says "ReadyNAS Duo" on the front panel.

The Duo v2

• runs 5.3.x firmware
• uses an Arm CPU
• says "ReadyNAS Duo v2" on the front panel

Can you confirm the platform based on this info?

[Mickeyperks]

No RAIDar does not see it 

Thank you for all the help 

Mike 

[StephenB]

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@Mickeyperks wrote:

No RAIDar does not see it 

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Somewhat surprising.  Do you have internet security software running on the PC?  If you do, try disabling it.

[Mickeyperks]

This is what managed to get to so far 

screen capture

[Mickeyperks]

On the front it says ready nas duo 

on the under side it say ready nas duo rnd2000 v2

[StephenB]

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@Mickeyperks wrote:

on the under side it say ready nas duo rnd2000 v2

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As I said above, the v2 in the part number doesn't mean what you think it does.  It just indicates a small hardware revision.

You definitely have the original Duo, which is called the v1 here.

[StephenB]

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@Mickeyperks wrote:

This is what managed to get to so far 

screen capture

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That's good.  It looks like there are no files on the data volume (hopefully that is not unexpected).

The next step is to update the firmware.  Your system is running firmware from 2009.  The current version is 4.1.16.  

First see if the system can find the update.  Click on System, and then Update.  You should then be on the "remote" tab.  There will likely be a registration nag on that screen.  Click on "Later", and then "check for update".

If the system can't find the update, then click on the "local" tab. 

1. Download 4.1.16 manually from https://kb.netgear.com/000038792/RAIDiator-Version-4-1-16-Sparc
2. Extract the firmware file (RAIDiator 4.1.16) from the downloaded zip. 
3. Click on "Choose File" on the local tab, and select the firmware file (NOT the zip).
4. Click on "Upload and Verify Image"

[Mickeyperks]

ok so is that why it doesnt show along with my  Readynas 2304 will it use a different RAIDar ? 

this is what it says matches my model 

 

[StephenB]

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@Mickeyperks wrote:

 

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I understand this is confusing, but you in fact have the original (v1) Duo. The v2 cannot run 4.1.x firmware (and your NAS cannot run the 5.3.x firmware you'll see in the downloads part of the v2 support link).  If you look at the user manual for the v2, you will see that the web ui is completely different.

The support link for your particular NAS is https://www.netgear.com/support/product/RND2000v1_(ReadyNAS_Duo_v1).aspx. 

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@Mickeyperks wrote:

ok so is that why it doesnt show along with my  Readynas 2304 will it use a different RAIDar ? 

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Actually the newest RAIDar (6.5) should be discovering your NAS.  Not sure why it isn't.  Have you updated the firmware to 4.1.16 yet?  If you haven't, that might account for it.
 

[octopuss83]

I have too a ReadyNas Duo 2 V1  Fw 4.1.16 (last version) who not work with last Chrome version . 

Also, most browsers (including Chrome and Edge) have just dropped TLS 1.0 support.  That's a problem for this, since the older legacy NAS don't support TLS 1.2.  Internet Explorer will work.

it's weird the NAS can't contact the mail server and the update server is unreachable

I managed to join the admin panel with an old version of firefox 

Netgear has I think abandoned the updates of this server

[StephenB]

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@octopuss83 wrote:

I have too a ReadyNas Duo 2 V1  Fw 4.1.16 (last version) who not work with last Chrome version . 

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Internet Explorer still works.  

Another option is to download an older version of a browser, and immediately change the settings so it won't automatically update. FireFox 94.0.2 worked when I tested it. https://support.mozilla.org/en-US/kb/install-older-version-firefox

Of course a better solution is needed.  It might be possible to patch the NAS to add TLS 1.2 support.  Another possibility is to patch the NAS to remove HTTPS (accessing frontview with unencrypted http).

Netgear has I think abandoned the updates of this server 

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They stopped manufacturing v1 NAS in 2011, and announced that there would be no further firmware updates quite a while ago (~6 years).  They actually did one more update after that in 2017 (4.1.16) to fix an SMB vulnerability related to Wannacry.